Sustainability Report 2002

  • 10-May-2004
Time period
  • January 2003  –  December 2003
  • Carrefour Sustainability Report 2002 offers a very detailed description of its Economy, Social and Environment performances. The report was compiled under the supervision of a cross-functional committee involving Carrefour''s main Group departments: Quality and Sustainable Development, Human Resources, Internal Audit, Legal Affairs, Marketing, Assets, Procurement (International Purchase Office), as well as representatives from our different countries and retail banners. The group has managed to improve its reporting system in particular thanks to ethical rating agencies. Carrefour''s performance on the three pillars of Economy, Social and Environment are measured through the "Key Performance Indicators" (KPI) (pages 54-57 of the report), the Global Reporting Initiative (GRI) (page 58) as well as the group?s Sustainability Scores (page 22).

    The KPIs have been verified by our internal audit (see page 54 for details of our auditing method). Other quantified data mentioned herein have been approved by our other internal departments and have been checked for consistency. Carrefour opted for in-house auditing because of the scale of the work required and of our keenness to involve local teams, to develop our approach to sustainable development and to include these indicators in subsequent reporting.

    For more details on Carrefour''s progresses in implementing the nine Global Compact principles, please refer to the document attached: "Carrefour''s Global Compact Report."


    This second Sustainability Report covers all our activities during fiscal 2002. The majority of the information concerns our hypermarket and supermarket business which accounts for 84% of the Group''s retail network sales. Franchise businesses receive only limited coverage: the six countries in which Carrefour does not own company stores are not taken into account in the reporting of our KPIs. Our reporting system is recent and the scope of the indicators, which vary depending on the issues, is mentioned systematically. Going forward our aim is to extend the scope of these indicators. The progress made to our reporting system in 2002, particularly the creation of KPIs, is described on page 12 of this report.

Principles covered
  • Principle 1 - Businesses should support and respect the protection of internationally proclaimed human rights
  • Principle 6 - Eliminate discrimination in respect of employment and occupation
  • Principle 7 - Businesses should support a precautionary approach to environmental challenges
  • Principle 8 - Undertake initiatives to promote greater environmental responsibility
  • Principle 9 - Encourage the development and diffusion of environmentally friendly technologies
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