LETTER FROM THE CEO

As a leader of Responsible Business in the hospitality industry, we are committed to work in a responsible and sustainable way. Our drive to be a responsible hotel company is only possible through the combined energy of our 45,500 hoteliers in 78 countries, and our guests and partners around the world.

At Rezidor Hotel Group, we are committed to caring for our people, our communities and the planet. We believe this is essential to a running a thriving business and our responsibility as global citizens. We continue to work on the 3 pillars of our Responsible Business program:
• Think People – Caring about people in our hotels and value chain
• Think Community – Meaningful contributions to communities around the world
• Think Planet – A better planet for all. Reducing our carbon footprint, energy, water and waste

In 2017 we have had a fantastically responsible year with impressive engagement from our global team. We won two major Responsible Business awards, one by UNWTO and one by IMEX, and were named a World’s Most Ethical Company for the eight-consecutive year.

In 2017 we continued our Think Planet journey and are now using 8% less energy than in 2016. In support of our commitment to green meetings, Rezidor has launched Carbon Free Meetings at Radisson Blu hotels in EMEA.

As an endorser of the UN CEO Water Mandate, Rezidor Hotel Group remains focused on water stewardship and on contributing to water scarce communities. With the support of our partner Just a Drop, Rezidor has helped to provide safe drinking water for life to more than 17,500 children.

Safety and Security is paramount in our hotels. We continued the further development of our Safety and Security program and strengthened our partnership with
Safehotels Alliance. 199 Hotels across Europe, Middle East and Africa have been certified by Safehotels, emphasizing the importance of Safety and Security in our hotels.

In response to the UN Sustainable Development Goals and the UK Modern Slavery Act, we continue to promote human rights, business ethics, and diversity
in all our hotels. This commitment also applies to our business network and supply chain. This year we successfully focused on hiring processes and recruitment
partners in the Middle East and by performed a structured risk assessment of our supply chain.

During our Responsible Business Action Month held every September and actions throughout the year, our teams have passionately engaged with their communities
and raised €1 million in cash and in-kind donations. In addition to Rezidor group’s company-wide initiatives, we believe the travel and hospitality industry and other partners together can be a force for good.

2017 marked an important year for the tourism industry. Together with other leading hotels groups in the International Tourism Partnership (ITP), Rezidor launched the first ever industry-wide global commitment to sustainability. Together we announced four 2030 goals on carbon, water, youth employment, and human rights. By
committing to the ITP industry goals, we are stepping up our efforts to become even more sustainable as a company and as an industry.

The Rezidor Hotel Group also participates in significant collaborative initiatives to help build a better future for all, including The UN Global Compact and the UN CEO Water Mandate. We continue to move our company forward and have defined global 2022 targets in Think People, Think Community and Think Planet, as part of our overall company strategic plan. We are conscious that our Responsible Business targets and actions need to contribute to the UN Sustainable Development Goals,
which are mobilizing businesses, industries and countries around the world.

Thank you for your interest in Rezidor and our Responsible Business program. We welcome your feedback at responsiblebusiness@radissonhotels.com

Yours sincerely

FEDERICO J. GONZÁLEZ

PRESIDENT & CEO,
REZIDOR HOTEL GROUP

CHAIRMAN OF THE GLOBAL STEERING COMMITTEE
RADISSON HOTEL GROUP

• Living & Leading Responsible Business Training
• Employee Handbook
• Supplier Code of Conduct and agreements
• Human Rights Policy

• Code of Business Ethics
• www.rezidorethics.com whistle blower forum
• Policy against the Facilitation of Prostitution
• Supplier Code of Conduct and agreements
• Human Rights Policy
• Combating modern slavery toolkit

•Ethical committee reviewing incoming whistle blower report
•Periodic review of results by senior management
•Internal audits of Human Rights performance
•Cultural assessment
•Combatting Modern Slavery Self Assessment Questionnaire

• Human Resources Guidelines
• Employee Handbook
• European Workers Councils
• Supplier Code of Conduct
• Employment Principles
• Modern Slavery Statement

• operational due diligence towards responsible recruitment
• supplier due diligence towards forced labor and tackling modern slavery
• Responsible Business training program incl the focus on Human Rights, anti-Trafficking and forced labor modules.
• working with established consultants in the field of Human Rights
• Industry collaboration with the International Tourism Partnership

•Demographics of management and employees by diversity factors (e.g. gender, ethnicity, age, etc.)
•Periodic review of results by senior management
•Development of combatting modern slavery toolkit for all hotels

• Responsible Business & Environment Policy
• Environmental reporting and targets
• Rezidor Technical Standards
• Think Planet tools
• Living & Leading Responsible Business training
• Supplier Code of Conduct
• Think Planet tools
• Carbon-free Meetings
• Eco-labelled hotels

• Awareness raising in Responsible Business training with a full module on Energy, Water, Waste
• Think Planet principles
• Target to get all hotels eco-labelled by an external 3rd party certifier.
• Corporate suppliers are requested to complete the responsible supplier questionnaire

• Monthly Think Planet reporting on usage of Energy, Water
• Yearly carbon footprint calculation
• Yearly Think Planet reporting
• Periodic review of results by senior management

• Global Information Security Policy
• Code of Business Ethics
• Anti-Fraud Policy
• Internal Audit
• Supplier Code of Conduct and agreements

• Anti-bribery training e-learning program
• Responsible Business training with bribery element in the business ethics module
• Internal audit report
• grievance mechanisms

•Ethical committee reviewing incoming whistle blower report
•Internal audits to ensure consistency with anti-corruption commitment, including periodic review by senior management