Communication on Progress

Memoria de Sostenibilidad 2021

Participant
Published
  • 24-Mar-2022
Time period
  • September 2020  –  August 2021
Files
Links
Format
  • Part of a sustainability or corporate (social) responsibility report
Differentiation Level
  • This COP qualifies for the Global Compact Advanced level
Self-assessment
  • Includes a CEO statement of continued support for the UN Global Compact and its ten principles
  • Description of actions or relevant policies related to Human Rights
  • Description of actions or relevant policies related to Labour
  • Description of actions or relevant policies related to Environment
  • Description of actions or relevant policies related to Anti-Corruption
  • Includes a measurement of outcomes
  • Meets all criteria for the GC Advanced level
Verification
and Transparency
  • How is the accuracy and completeness of information in your COP assessed by a credible third-party?

  • Information is reviewed by multiple stakeholders (e.g., representatives of groups prioritized in stakeholder analysis)

  • Information is reviewed by a panel of peers (e.g., members of the same industry, competitors, benchmarked leaders, others organized via Global Compact Local Network)

  • Information is assured by independent assurors (e.g., accounting or consulting firm) using their own proprietary methodology

  • Information is assured by independent assurors (e.g., accounting or consulting firm) against recognized assurance standard (e.g., ISAE3000, AA1000AS, other national or industry-specific standard)

  • Other established or emerging best practices

    La Memoria de Sostenibilidad ha sido verificada por KPMG Asesores y sigue las directrices internacionales más exigentes del Global Reporting Initiative y Naciones Unidas a través de sus 10 principios del Global Compact y sus 17 ODS.

  • The COP describes any action(s) that the company plans to undertake by its next COP to have the credibility of the information in its COP externally assessed, including goals, timelines, metrics, and responsible staff

 
  • The COP incorporates the following high standards of transparency and disclosure:

  • Applies the GRI Sustainability Reporting Guidelines or the GRI Standards

  • Is 'in accordance - comprehensive' with GRI Standards

  • Provides information on the company’s profile and context of operation

  • Is 'in accordance - core' with GRI Standards

  • Applies elements of the International Integrated Reporting Framework

Strategy, Governance
and Engagement
  • Criterion 1: The COP describes mainstreaming into corporate functions and business units

  • Place responsibility for execution of sustainability strategy in relevant corporate functions (procurement, government affairs, human resources, legal, etc) ensuring that no function is conflicting with company sustainability commitments and objectives

  • Assign responsibility for corporate sustainability implementation to an individual or group within each business unit and subsidiary

  • Design corporate sustainability strategy to leverage synergies between and among issue areas and to deal adequately with trade-offs

  • Ensure that different corporate functions coordinate closely to maximize performance and avoid unintended negative impacts

  • Other established or emerging best practices

    A nivel local, nuestro Comité ESG lleva a cabo la gobernanza de los aspectos ESG y es el encargado de impulsar y seguir los avances que realizamos en el ámbito de la sostenibilidad a través de toda nuestra actividad.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Align strategies, goals and incentive structures of all business units and subsidiaries with corporate sustainability strategy

  • Criterion 2: The COP describes value chain implementation

  • Analyze each segment of the value chain carefully, both upstream and downstream, when mapping risks, opportunities and impacts

  • Communicate policies and expectations to suppliers and other relevant business partners

  • Implement monitoring and assurance mechanisms (e.g. audits/screenings) for compliance within the company’s sphere of influence

  • Undertake awareness-raising, training and other types of capacity building with suppliers and other business partners

  • Other established or emerging best practices

    En nuestro proceso de homologación y contratación de proveedores se incluyen requisitos de sostenibilidad. Mitigamos el riesgo de corrupción en nuestra red de proveedores. Realizamos auditorías de 2ª parte en materia de seguridad de la información.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Human Rights
  • Criterion 4: The COP describes effective management systems to integrate the human rights principles

  • Process to ensure that internationally recognized human rights are respected

  • On-going due diligence process that includes an assessment of actual and potential human rights impacts (BRE 2 + BRE 3 + ARE 2 + ARE 3)

  • Internal awareness-raising and training on human rights for management and employees

  • Operational-level grievance mechanisms for those potentially impacted by the company’s activities (BRE 4 + ARE 4)

  • Allocation of responsibilities and accountability for addressing human rights impacts

  • Internal decision-making, budget and oversight for effective responses to human rights impacts

  • Processes to provide for or cooperate in the remediation of adverse human rights impacts that the company has caused or contributed to (BRE 3+ BRE 4 + ARE3 + ARE 4)

  • Process and programs in place to support human rights through: core business; strategic philanthropic/social investment; public policy engagement/advocacy; partnerships and/or other forms of collective action (BRE 6 + ARE 6)

  • Other established or emerging best practices

    Con nuestro código de ética empresarial, controlamos los impactos sobre DDHH que tiene nuestro negocio.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 5: The COP describes effective monitoring and evaluation mechanisms of human rights integration

  • Monitoring draws from internal and external feedback, including affected stakeholders

  • Leadership review of monitoring and improvement results

  • Process to deal with incidents the company has caused or contributed to for internal and external stakeholders (BRE 4 + ARE 4)

  • Grievance mechanisms that are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue (BRE4 + ARE4)

  • Outcomes of integration of the human rights principles

  • Other established or emerging best practices

    Hacemos públicas nuestras políticas sobre cómo plantear inquietudes legales y éticas y prohibir las represalias, la trata de personas, el trabajo forzado y trabajo infantil. Nos adherimos a los Principios Rectores de Naciones Unidas sobre Empresas y DDHH.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • System to monitor the effectiveness of human rights policies and implementation with quantitative and qualitative metrics, including in the supply chain (BRE3 + ARE3)

  • Criterion 3: The COP describes robust commitments, strategies or policies in the area of human rights

  • Commitment to comply with all applicable laws and respect internationally recognized human rights, wherever the company operates (e.g., the Universal Declaration of Human Rights, Guiding Principles on Human Rights) (BRE1 + ARE1)

  • Integrated or stand-alone statement of policy expressing commitment to respect and support human rights approved at the most senior level of the company (BRE 1 + BRE5 + ARE 1 + ARE 5)

  • Statement of policy stipulating human rights expectations of personnel, business partners and other parties directly linked to operations, products or services (BRE 1)

  • Statement of policy publicly available and communicated internally and externally to all personnel, business partners and other relevant parties (BRE 1 + BRE 5 + ARE 1 + ARE 5)

  • Other established or emerging best practices

    Nuestro compromiso con los DDHH tiene implicaciones en todos los aspectos de nuestro negocio y requiere de la involucración de nuestros grupos de interés. Contamos con políticas internas, así como un sólido Programa de Ética y Cumplimiento.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Labour
  • Criterion 8: The COP describes effective monitoring and evaluation mechanisms of labour principles integration

  • System to track and measure performance based on standardized performance metrics

  • Dialogues with the representative organization of workers to regularly review progress made and jointly identify priorities for the future

  • Audits or other steps to monitor and improve the working conditions of companies in the supply chain, in line with principles of international labour standards

  • Process to positively engage with the suppliers to address the challenges (i.e., partnership approach instead of corrective approach) through schemes to improve workplace practices

  • Outcomes of integration of the Labour principles

  • Other established or emerging best practices

    En el proceso de contratación de nuestros proveedores se incluyen cláusulas sociales y éticas entre otras para garantizar unas condiciones laborales dignas.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 6: The COP describes robust commitments, strategies or policies in the area of labour

  • Reference to principles of relevant international labour standards (ILO Conventions) and other normative international instruments in company policies

  • Reflection on the relevance of the labour principles for the company

  • Written company policy to obey national labour law, respect principles of relevant international labour standards in worldwide company operations and engage in dialogue with representative organization of the workers (international, sectoral, national).

  • Inclusion of reference to the principles contained in the relevant international labour standards in contracts with suppliers and other relevant business partners

  • Specific commitments and Human Resources policies, in line with national development priorities or decent work priorities in the country of operation

  • Participation and leadership by employers’ organizations (international and national) to jointly address challenges related to labour standards in the countries of operation, possibly in a tripartite approach (business – trade union – government).

  • Other established or emerging best practices

    Abordamos los distintos ámbitos de la diversidad en Accenture: género, discapacidad, colectivo LGBTI y multiculturalidad.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Structural engagement with a global union, possibly via a Global Framework Agreement

  • Criterion 7: The COP describes effective management systems to integrate the labour principles

  • Risk and impact assessments in the area of labour

  • Dialogue mechanism with trade unions to regularly discuss and review company progress in addressing labour standards

  • Allocation of responsibilities and accountability within the organization

  • Internal awareness-raising and training on the labour principles for management and employees

  • Active engagement with suppliers to address labour-related challenges

  • Grievance mechanisms, communication channels and other procedures (e.g., whistleblower mechanisms) available for workers to report concerns, make suggestions or seek advice, designed and operated in line with the representative organization of workers

  • Other established or emerging best practices

    En Accenture existen comités de seguridad y salud en todas aquellas empresas y centros de trabajo que tienen comité de empresa. En todos ellos se establecen acuerdos y consensos sobre formas de actuación en materia de seguridad y salud.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Environment
  • Criterion 11: The COP describes effective monitoring and evaluation mechanisms for environmental stewardship

  • System to track and measure performance based on standardized performance metrics

  • Leadership review of monitoring and improvement results

  • Process to deal with incidents

  • Audits or other steps to monitor and improve the environmental performance of companies in the supply chain

  • Outcomes of integration of the environmental principles

  • Other established or emerging best practices

    Disponemos de una estrategia de medioambiente de alcance global con horizonte 2025, cuyos objetivos son alcanzar las cero emisiones netas, cero residuos y la gestión del riesgo hídrico.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 9: The COP describes robust commitments, strategies or policies in the area of environmental stewardship

  • Reference to relevant international conventions and other international instruments (e.g. Rio Declaration on Environment and Development)

  • Reflection on the relevance of environmental stewardship for the company

  • Written company policy on environmental stewardship

  • Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners

  • Specific commitments and goals for specified years

  • Other established or emerging best practices

    Accenture cuenta con una política medio ambiental como pilar fundamental del Sistema de Gestión Ambiental. Establecemos anualmente objetivos específicos y llevamos a cabo acciones de sensibilización con nuestros empleados.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 10: The COP describes effective management systems to integrate the environmental principles

  • Environmental risk and impact assessments

  • Allocation of responsibilities and accountability within the organisation

  • Internal awareness-raising and training on environmental stewardship for management and employees

  • Grievance mechanisms, communication channels and other procedures (e.g. whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts

  • Other established or emerging best practices

    Contamos con un Sistema de Gestión Ambiental en base a la ISO 14001, que nos permite minimizar y controlar nuestros impactos y riesgos ambientales. Asimismo, contamos con un Sistema certificado de Gestión de la Energía basado en la norma ISO 50001.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Assessments of lifecycle impact of products, ensuring environmentally sound management policies

Anti-Corruption
  • Criterion 12: The COP describes robust commitments, strategies or policies in the area of anti-corruption

  • Publicly stated formal policy of zero-tolerance of corruption (D1)

  • Commitment to be in compliance with all relevant anti-corruption laws, including the implementation of procedures to know the law and monitor changes (B2)

  • Statement of support for international and regional legal frameworks, such as the UN Convention against Corruption (D2)

  • Detailed policies for high-risk areas of corruption (D4)

  • Policy on anti-corruption regarding business partners (D5)

  • Other established or emerging best practices

    Nuestro Programa de Ética y Cumplimiento y las políticas anticorrupción relacionadas que forman parte de este programa y nuestros esfuerzos en la protección de DDHH requieren que nuestros profesionales y proveedores cumplan con las leyes anticorrupción.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 14: The COP describes effective monitoring and evaluation mechanisms for the integration of anti-corruption

  • Leadership review of monitoring and improvement results (D12)

  • Process to deal with incidents (D13)

  • Public legal cases regarding corruption (D14)

  • Use of independent external assurance of anti-corruption programmes (D15)

  • Outcomes of integration of the anti-corruption principle

  • Other established or emerging best practices

    Llevamos a cabo un seguimiento y control continuos del cumplimiento de las políticas y procedimientos internos como parte integral del programa de gobierno corporativo.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 13: The COP describes effective management systems to integrate the anti-corruption principle

  • Support by the organization’s leadership for anti-corruption (B4)

  • Carrying out risk assessment of potential areas of corruption (D3)

  • Human Resources procedures supporting the anti-corruption commitment or policy, including communication to and training for all employees (B5 + D8)

  • Internal checks and balances to ensure consistency with the anti-corruption commitment (B6)

  • Actions taken to encourage business partners to implement anti-corruption commitments (D6)

  • Management responsibility and accountability for implementation of the anti-corruption commitment or policy (D7)

  • Communications (whistleblowing) channels and follow-up mechanisms for reporting concerns or seeking advice (D9)

  • Internal accounting and auditing procedures related to anticorruption (D10)

  • Other established or emerging best practices

    Aplicamos la legislación vigente más restrictiva de todos los países en los que operamos y contamos con el compromiso pleno de la Alta Dirección.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

UN Goals and Issues
  • Criterion 18: The COP describes partnerships and collective action

  • Develop and implement partnership projects with public or private organizations (UN entities, government, NGOs, or other groups) on core business, social investments and/or advocacy

  • Join industry peers, UN entities and/or other stakeholders in initiatives contributing to solving common challenges and dilemmas at the global and/or local levels with an emphasis on initiatives extending the company’s positive impact on its value chain

  • Other established or emerging best practices

    Continuamos trabajando con el programa SDG Ambition. Formamos parte de la REPM, la Fundación SERES, DIRSE, AEF y el Business Ambition for 1.5 ºC del UNGC. Apoyamos la educación, la cultura y el desarrollo económico de nuestro país.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 17: The COP describes advocacy and public policy engagement

  • Publicly advocate the importance of action in relation to one or more UN goals/issues

  • Commit company leaders to participate in key summits, conferences, and other important public policy interactions in relation to one or more UN goals/issues

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Other established or emerging best practices

  • Criterion 16: The COP describes strategic social investments and philanthropy

  • Pursue social investments and philanthropic contributions that tie in with the core competencies or operating context of the company as an integrated part of its sustainability strategy

  • Coordinate efforts with other organizations and initiatives to amplify—and not negate or unnecessarily duplicate—the efforts of other contributors

  • Take responsibility for the intentional and unintentional effects of funding and have due regard for local customs, traditions, religions, and priorities of pertinent individuals and groups

  • Other established or emerging best practices

    Transformamos y digitalizamos la sociedad disminuyendo la brecha digital y promoviendo el uso responsable de las tecnologías gracias al programa de consultoría gratuita para entidades sociales. Asimismo realizamos acciones de voluntariado y donaciones.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 15: The COP describes core business contributions to UN goals and issues

  • Align core business strategy with one or more relevant UN goals/issues

  • Develop relevant products and services or design business models that contribute to UN goals/issues

  • Adopt and modify operating procedures to maximize contribution to UN goals/issues

  • Other established or emerging best practices

    Firmamos la Declaración de la OIT sobre los Principios y Derechos Fundamentales en el Trabajo y los Principios Rectores de Naciones Unidas sobre Empresas y DDHH.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Governance
  • Criterion 20: The COP describes Board adoption and oversight

  • Board of Directors (or equivalent) assumes responsibility and oversight for long-term corporate sustainability strategy and performance

  • Board establishes, where permissible, a committee or assigns an individual board member with responsibility for corporate sustainability.

  • Board (or committee), where permissible, approves formal reporting on corporate sustainability (Communication on Progress)

  • Other established or emerging best practices

    Nuestro Comité ESG, formado por personas clave de la compañía, incluyendo el presidente de Accenture España, lleva a cabo la gobernanza ESG; impulsa y siguelos avances que realizamos en el ámbito de la sostenibilidad a través de toda nuestra actividad.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 21: The COP describes stakeholder engagement

  • Publicly recognize responsibility for the company’s impacts on internal and external stakeholders

  • Define sustainability strategies, goals and policies in consultation with key stakeholders

  • Consult stakeholders in dealing with implementation dilemmas and challenges and invite them to take active part in reviewing performance

  • Establish channels to engage with employees and other stakeholders to hear their ideas and address their concerns

  • Other established or emerging best practices

    Evaluamos continuamente nuestras prioridades ESG en función de la importancia para nuestro negocio y nuestros grupos de interés, con los que mantenemos un diálogo continuo, abierto y bidireccional a través de distintos canales.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Criterion 19: The COP describes CEO commitment and leadership

  • CEO leads executive management team in development of corporate sustainability strategy, defining goals and overseeing implementation

  • CEO publicly delivers explicit statements and demonstrates personal leadership on sustainability and commitment to the UN Global Compact

  • CEO promotes initiatives to enhance sustainability of the company’s sector and leads development of industry standards

  • Make sustainability criteria and UN Global Compact principles part of goals and incentive schemes for CEO and executive management team

  • Other established or emerging best practices

    El equipo de Negocio Responsable impulsa la acción responsable y sostenible de la compañía, dialogando con todas las áreas y realizando un seguimiento de los avances; informando a la Dirección y los grupos de interés.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Sustainable Development Goals
  • Which of the following Sustainable Development Goals (SDGs) do the activities described in your COP address? [Select all that apply]

  • SDG 1: End poverty in all its forms everywhere

  • SDG 2: End hunger, achieve food security and improved nutrition and promote sustainable agriculture

  • SDG 3: Ensure healthy lives and promote well-being for all at all ages

  • SDG 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

  • SDG 5: Achieve gender equality and empower all women and girls

  • SDG 6: Ensure availability and sustainable management of water and sanitation for all

  • SDG 7: Ensure access to affordable, reliable, sustainable and modern energy for all

  • SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

  • SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

  • SDG 10: Reduce inequality within and among countries

  • SDG 11: Make cities and human settlements inclusive, safe, resilient and sustainable

  • SDG 12: Ensure sustainable consumption and production patterns

  • SDG 13: Take urgent action to combat climate change and its impacts

  • SDG 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development

  • SDG 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

  • SDG 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

  • SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development

  • With respect to your company’s actions to advance the Sustainable Development Goals (SDGs), the COP describes: [Select all that apply]

  • Opportunities and responsibilities that one or more SDGs represent to our business

  • Where the company’s priorities lie with respect to one or more SDGs

  • Goals and indicators set by our company with respect to one or more SDGs

  • How one or more SDGs are integrated into the company’s business model

  • The (expected) outcomes and impact of your company’s activities related to the SDGs

  • If the companies' activities related to the SDGs are undertaken in collaboration with other stakeholders

  • Other established or emerging best practices

    Se han establecido 3 niveles según nuestro potencial impacto: prioritarios, secundarios y de impacto indirecto (véase en el apartado “Nuestro compromiso con la sostenibilidad”). El detalle de nuestra contribución se encuentra en el Bloque 5.