Communication on Progress

ES Communication on Progress 2020

Participant
Published
  • 30-Mar-2021
Time period
  • January 2020  –  December 2020
Files
Links
Format
  • Part of a sustainability or corporate (social) responsibility report
Differentiation Level
  • This COP qualifies for the Global Compact Advanced level
Self-assessment
  • Includes a CEO statement of continued support for the UN Global Compact and its ten principles
  • Description of actions or relevant policies related to Human Rights
  • Description of actions or relevant policies related to Labour
  • Description of actions or relevant policies related to Environment
  • Description of actions or relevant policies related to Anti-Corruption
  • Includes a measurement of outcomes
  • Meets all criteria for the GC Advanced level
Verification
and Transparency
  • How is the accuracy and completeness of information in your COP assessed by a credible third-party?

  • Information is reviewed by multiple stakeholders (e.g., representatives of groups prioritized in stakeholder analysis)

  • Other established or emerging best practices

    ES shares UN COP Assessment proactively with external stakeholders in the Hospitality Sector (customers, providers, distributors), and make it available in order to receive external inputs and their practices.

  • The COP describes any action(s) that the company plans to undertake by its next COP to have the credibility of the information in its COP externally assessed, including goals, timelines, metrics, and responsible staff

  • Information is reviewed by a panel of peers (e.g., members of the same industry, competitors, benchmarked leaders, others organized via Global Compact Local Network)

  • Information is assured by independent assurors (e.g., accounting or consulting firm) using their own proprietary methodology

  • Information is assured by independent assurors (e.g., accounting or consulting firm) against recognized assurance standard (e.g., ISAE3000, AA1000AS, other national or industry-specific standard)

 
  • The COP incorporates the following high standards of transparency and disclosure:

  • Provides information on the company’s profile and context of operation

  • Applies the GRI Sustainability Reporting Guidelines or the GRI Standards

  • Is 'in accordance - core' with GRI Standards

  • Is 'in accordance - comprehensive' with GRI Standards

  • Applies elements of the International Integrated Reporting Framework

Strategy, Governance
and Engagement
  • Criterion 1: The COP describes mainstreaming into corporate functions and business units

  • Place responsibility for execution of sustainability strategy in relevant corporate functions (procurement, government affairs, human resources, legal, etc) ensuring that no function is conflicting with company sustainability commitments and objectives

  • Design corporate sustainability strategy to leverage synergies between and among issue areas and to deal adequately with trade-offs

  • Ensure that different corporate functions coordinate closely to maximize performance and avoid unintended negative impacts

  • Other established or emerging best practices

    CEO leads sustainability strategy and communicates on yearly basis the company progress, internally and externally. Management. Board is responsible for this execution across functions, to ensure no conflict. Every team member can escalate.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Align strategies, goals and incentive structures of all business units and subsidiaries with corporate sustainability strategy

  • Assign responsibility for corporate sustainability implementation to an individual or group within each business unit and subsidiary

  • Criterion 2: The COP describes value chain implementation

  • Analyze each segment of the value chain carefully, both upstream and downstream, when mapping risks, opportunities and impacts

  • Undertake awareness-raising, training and other types of capacity building with suppliers and other business partners

  • Other established or emerging best practices

    Value Chain comms are highly integrated within the ES Team Processes. Customer specifications and experience are directly integrated in the Customer Service, Operations and R&D Teams. Sales Team work closely with Distributors and Customers.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Communicate policies and expectations to suppliers and other relevant business partners

  • Implement monitoring and assurance mechanisms (e.g. audits/screenings) for compliance within the company’s sphere of influence

Human Rights
  • Criterion 4: The COP describes effective management systems to integrate the human rights principles

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Other established or emerging best practices

    As soon as the company number of employees raise to 100, ES will show progress in a build-in HR Policy MS new module. This is currently raised by CEO & Management Board communications. ES reports that no issues are detected so far.

  • Process to ensure that internationally recognized human rights are respected

  • On-going due diligence process that includes an assessment of actual and potential human rights impacts (BRE 2 + BRE 3 + ARE 2 + ARE 3)

  • Internal awareness-raising and training on human rights for management and employees

  • Operational-level grievance mechanisms for those potentially impacted by the company’s activities (BRE 4 + ARE 4)

  • Allocation of responsibilities and accountability for addressing human rights impacts

  • Internal decision-making, budget and oversight for effective responses to human rights impacts

  • Processes to provide for or cooperate in the remediation of adverse human rights impacts that the company has caused or contributed to (BRE 3+ BRE 4 + ARE3 + ARE 4)

  • Process and programs in place to support human rights through: core business; strategic philanthropic/social investment; public policy engagement/advocacy; partnerships and/or other forms of collective action (BRE 6 + ARE 6)

  • Criterion 5: The COP describes effective monitoring and evaluation mechanisms of human rights integration

  • System to monitor the effectiveness of human rights policies and implementation with quantitative and qualitative metrics, including in the supply chain (BRE3 + ARE3)

  • Other established or emerging best practices

    To monitor HR policies, ES System reviews initial contracts, plus follow-up on periodic basis of the different actors' activities. CEO and Management Board are committed on this, supported by Service Operations, Marketing & Sales and Supply Chain.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Monitoring draws from internal and external feedback, including affected stakeholders

  • Leadership review of monitoring and improvement results

  • Process to deal with incidents the company has caused or contributed to for internal and external stakeholders (BRE 4 + ARE 4)

  • Grievance mechanisms that are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue (BRE4 + ARE4)

  • Outcomes of integration of the human rights principles

  • Criterion 3: The COP describes robust commitments, strategies or policies in the area of human rights

  • Commitment to comply with all applicable laws and respect internationally recognized human rights, wherever the company operates (e.g., the Universal Declaration of Human Rights, Guiding Principles on Human Rights) (BRE1 + ARE1)

  • Statement of policy stipulating human rights expectations of personnel, business partners and other parties directly linked to operations, products or services (BRE 1)

  • Other established or emerging best practices

    ES CEO and company are committed to social international laws, wherever it operates. Statement of policy and UN GC respect is public available at website, and internal announcements are made on yearly basis, as a kind reminder for stakeholders.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Integrated or stand-alone statement of policy expressing commitment to respect and support human rights approved at the most senior level of the company (BRE 1 + BRE5 + ARE 1 + ARE 5)

  • Statement of policy publicly available and communicated internally and externally to all personnel, business partners and other relevant parties (BRE 1 + BRE 5 + ARE 1 + ARE 5)

Labour
  • Criterion 6: The COP describes robust commitments, strategies or policies in the area of labour

  • Reference to principles of relevant international labour standards (ILO Conventions) and other normative international instruments in company policies

  • Specific commitments and Human Resources policies, in line with national development priorities or decent work priorities in the country of operation

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS follows ILO international labour standards, to ensure the right understanding and individual commitment. Women case is critical in Spanish IT Sector, ES policy has attracted an increasing number of high qualified professionals.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Reflection on the relevance of the labour principles for the company

  • Written company policy to obey national labour law, respect principles of relevant international labour standards in worldwide company operations and engage in dialogue with representative organization of the workers (international, sectoral, national).

  • Inclusion of reference to the principles contained in the relevant international labour standards in contracts with suppliers and other relevant business partners

  • Structural engagement with a global union, possibly via a Global Framework Agreement

  • Participation and leadership by employers’ organizations (international and national) to jointly address challenges related to labour standards in the countries of operation, possibly in a tripartite approach (business – trade union – government).

  • Criterion 7: The COP describes effective management systems to integrate the labour principles

  • Risk and impact assessments in the area of labour

  • Dialogue mechanism with trade unions to regularly discuss and review company progress in addressing labour standards

  • Allocation of responsibilities and accountability within the organization

  • Internal awareness-raising and training on the labour principles for management and employees

  • Grievance mechanisms, communication channels and other procedures (e.g., whistleblower mechanisms) available for workers to report concerns, make suggestions or seek advice, designed and operated in line with the representative organization of workers

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS monitors the employees labour risks with an external company, to ensure understanding and individual commitment in managers and employees. Every year, the external company issues a Risk Report with an official letter to sign.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Active engagement with suppliers to address labour-related challenges

  • Criterion 8: The COP describes effective monitoring and evaluation mechanisms of labour principles integration

  • System to track and measure performance based on standardized performance metrics

  • Dialogues with the representative organization of workers to regularly review progress made and jointly identify priorities for the future

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS reviews on monthly basis the company metrics, the management board recaps achievements and feedback from their teams, to come back with the overall result. ES communicates internally an advance of Fiscal results in December.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Audits or other steps to monitor and improve the working conditions of companies in the supply chain, in line with principles of international labour standards

  • Process to positively engage with the suppliers to address the challenges (i.e., partnership approach instead of corrective approach) through schemes to improve workplace practices

  • Outcomes of integration of the Labour principles

Environment
  • Criterion 11: The COP describes effective monitoring and evaluation mechanisms for environmental stewardship

  • System to track and measure performance based on standardized performance metrics

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS is an Interactive Platforms developer trend setter. Our In-house Management System also helps our team to work in a paper-less mode, allowing an excellent dialogue and tracking of the different process within the company.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Leadership review of monitoring and improvement results

  • Process to deal with incidents

  • Audits or other steps to monitor and improve the environmental performance of companies in the supply chain

  • Outcomes of integration of the environmental principles

  • Criterion 10: The COP describes effective management systems to integrate the environmental principles

  • Environmental risk and impact assessments

  • Assessments of lifecycle impact of products, ensuring environmentally sound management policies

  • Allocation of responsibilities and accountability within the organisation

  • Internal awareness-raising and training on environmental stewardship for management and employees

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Grievance mechanisms, communication channels and other procedures (e.g. whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts

  • Other established or emerging best practices

  • Criterion 9: The COP describes robust commitments, strategies or policies in the area of environmental stewardship

  • Reference to relevant international conventions and other international instruments (e.g. Rio Declaration on Environment and Development)

  • Reflection on the relevance of environmental stewardship for the company

  • Written company policy on environmental stewardship

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS is by definition an environmental friendly company, a “paper-less” company that was born in the IT environment of the first years of 21st Century. ZAFIRO Interactive Platform prevents the usage of tons of paper among 60 countries.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners

  • Specific commitments and goals for specified years

Anti-Corruption
  • Criterion 13: The COP describes effective management systems to integrate the anti-corruption principle

  • Support by the organization’s leadership for anti-corruption (B4)

  • Carrying out risk assessment of potential areas of corruption (D3)

  • Management responsibility and accountability for implementation of the anti-corruption commitment or policy (D7)

  • Internal accounting and auditing procedures related to anticorruption (D10)

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS Management Board is accountable for anti-corruption, as a strong commitment with our society. If a legal issue would arise concerning this topic, our Management Board would be directly involved to face and solve it.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Human Resources procedures supporting the anti-corruption commitment or policy, including communication to and training for all employees (B5 + D8)

  • Internal checks and balances to ensure consistency with the anti-corruption commitment (B6)

  • Actions taken to encourage business partners to implement anti-corruption commitments (D6)

  • Communications (whistleblowing) channels and follow-up mechanisms for reporting concerns or seeking advice (D9)

  • Criterion 14: The COP describes effective monitoring and evaluation mechanisms for the integration of anti-corruption

  • Process to deal with incidents (D13)

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS Management Board proactively monitorizes possible legal issues. No incident has been detected so far. External legal support is foreseen just in case.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Leadership review of monitoring and improvement results (D12)

  • Public legal cases regarding corruption (D14)

  • Use of independent external assurance of anti-corruption programmes (D15)

  • Outcomes of integration of the anti-corruption principle

  • Criterion 12: The COP describes robust commitments, strategies or policies in the area of anti-corruption

  • Publicly stated formal policy of zero-tolerance of corruption (D1)

  • Commitment to be in compliance with all relevant anti-corruption laws, including the implementation of procedures to know the law and monitor changes (B2)

  • Statement of support for international and regional legal frameworks, such as the UN Convention against Corruption (D2)

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS is a zero-tolerance of corruption company, as stated in our CEO commitments. ES shows very high standards of respect to law, internally and in marketplace. ES supports legal frameworks such us the UN Convention against Corruption.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Detailed policies for high-risk areas of corruption (D4)

  • Policy on anti-corruption regarding business partners (D5)

UN Goals and Issues
  • Criterion 15: The COP describes core business contributions to UN goals and issues

  • Align core business strategy with one or more relevant UN goals/issues

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS vision contributes to enhance 2050 society: Our purpose is “To provide IT products and services with modular and flexible design that improve our customer management and their guests’ life”.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Develop relevant products and services or design business models that contribute to UN goals/issues

  • Adopt and modify operating procedures to maximize contribution to UN goals/issues

  • Criterion 16: The COP describes strategic social investments and philanthropy

  • Pursue social investments and philanthropic contributions that tie in with the core competencies or operating context of the company as an integrated part of its sustainability strategy

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS is now helping to draw a 2030 society where people could access the different services that could be available thanks to intelligent management and the Internet popularization. And is proactively working in the 2050 scenario.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Coordinate efforts with other organizations and initiatives to amplify—and not negate or unnecessarily duplicate—the efforts of other contributors

  • Take responsibility for the intentional and unintentional effects of funding and have due regard for local customs, traditions, religions, and priorities of pertinent individuals and groups

  • Criterion 18: The COP describes partnerships and collective action

  • Develop and implement partnership projects with public or private organizations (UN entities, government, NGOs, or other groups) on core business, social investments and/or advocacy

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS supports the role of some members of the Board, that actively spread knowledge in different Sector forums, supports energy scarcity goals and info management, fully aligned with the UN goals about Human Rights responsibilities.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Join industry peers, UN entities and/or other stakeholders in initiatives contributing to solving common challenges and dilemmas at the global and/or local levels with an emphasis on initiatives extending the company’s positive impact on its value chain

  • Criterion 17: The COP describes advocacy and public policy engagement

  • Publicly advocate the importance of action in relation to one or more UN goals/issues

  • Commit company leaders to participate in key summits, conferences, and other important public policy interactions in relation to one or more UN goals/issues

  • Other established or emerging best practices

    ES participated in Hospitality Sector forums like HITEC, HTNG, IHTF, GUEST, IHS, WHA, HNME, Hotel Show, QITCOM, HT, ACOTUR. Together with our business partners, ES shows the potential of Interactive Solutions to enhance our society access to services.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Governance
  • Criterion 19: The COP describes CEO commitment and leadership

  • CEO leads executive management team in development of corporate sustainability strategy, defining goals and overseeing implementation

  • CEO publicly delivers explicit statements and demonstrates personal leadership on sustainability and commitment to the UN Global Compact

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS supports the principles of UN GP from its company definition, from foundation and current CEO, Management Board and ES team. Our speaking opportunities in forums are led also by one of the ES founders.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • CEO promotes initiatives to enhance sustainability of the company’s sector and leads development of industry standards

  • Make sustainability criteria and UN Global Compact principles part of goals and incentive schemes for CEO and executive management team

  • Criterion 21: The COP describes stakeholder engagement

  • Publicly recognize responsibility for the company’s impacts on internal and external stakeholders

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS identifies its customers, suppliers and employees engagement as key for this UN GP development, this is why the UN COP follow up is broadly communicated, both internally and externally on regular basis.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

  • Define sustainability strategies, goals and policies in consultation with key stakeholders

  • Consult stakeholders in dealing with implementation dilemmas and challenges and invite them to take active part in reviewing performance

  • Establish channels to engage with employees and other stakeholders to hear their ideas and address their concerns

  • Criterion 20: The COP describes Board adoption and oversight

  • Board of Directors (or equivalent) assumes responsibility and oversight for long-term corporate sustainability strategy and performance

  • Board establishes, where permissible, a committee or assigns an individual board member with responsibility for corporate sustainability.

  • Board (or committee), where permissible, approves formal reporting on corporate sustainability (Communication on Progress)

  • Other established or emerging best practices

    ENTERTAINMENT SOLUTIONS born in 2006 and currently supports Interactive Service Points in 60 countries. This is an exercise of responsibility, sustainability and performance. Corporate Relations Director is accountable for Sustainability UN COP report.

  • Any relevant policies, procedures, and activities that the company plans to undertake by its next COP to fulfill this criterion, including goals, timelines, metrics, and responsible staff

Sustainable Development Goals
  • Which of the following Sustainable Development Goals (SDGs) do the activities described in your COP address? [Select all that apply]

  • SDG 1: End poverty in all its forms everywhere

  • SDG 2: End hunger, achieve food security and improved nutrition and promote sustainable agriculture

  • SDG 3: Ensure healthy lives and promote well-being for all at all ages

  • SDG 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

  • SDG 5: Achieve gender equality and empower all women and girls

  • SDG 6: Ensure availability and sustainable management of water and sanitation for all

  • SDG 7: Ensure access to affordable, reliable, sustainable and modern energy for all

  • SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

  • SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

  • SDG 10: Reduce inequality within and among countries

  • SDG 11: Make cities and human settlements inclusive, safe, resilient and sustainable

  • SDG 12: Ensure sustainable consumption and production patterns

  • SDG 13: Take urgent action to combat climate change and its impacts

  • SDG 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development

  • SDG 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

  • SDG 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

  • SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development

  • With respect to your company’s actions to advance the Sustainable Development Goals (SDGs), the COP describes: [Select all that apply]

  • Opportunities and responsibilities that one or more SDGs represent to our business

  • Where the company’s priorities lie with respect to one or more SDGs

  • Goals and indicators set by our company with respect to one or more SDGs

  • How one or more SDGs are integrated into the company’s business model

  • The (expected) outcomes and impact of your company’s activities related to the SDGs

  • If the companies' activities related to the SDGs are undertaken in collaboration with other stakeholders

  • Other established or emerging best practices