The COP describes any action(s) that the company plans to undertake by its next COP to have the credibility of the information in its COP externally assessed, including goals, timelines, metrics, and responsible staff

Information is reviewed by a panel of peers (e.g., members of the same industry, competitors, benchmarked leaders, others organized via Global Compact Local Network)

Information is assured by independent assurors (e.g., accounting or consulting firm) using their own proprietary methodology

Other established or emerging best practices

Antes de la aprobación de las cuentas anuales por la Junta General, se ha de pasar una exhaustiva Auditoría por Intervención General de la Seguridad Social.

Applies the GRI Sustainability Reporting Guidelines or the GRI Standards

Applies elements of the International Integrated Reporting Framework

Provides information on the company’s profile and context of operation

Place responsibility for execution of sustainability strategy in relevant corporate functions (procurement, government affairs, human resources, legal, etc) ensuring that no function is conflicting with company sustainability commitments and objectives

Align strategies, goals and incentive structures of all business units and subsidiaries with corporate sustainability strategy

Assign responsibility for corporate sustainability implementation to an individual or group within each business unit and subsidiary

Design corporate sustainability strategy to leverage synergies between and among issue areas and to deal adequately with trade-offs

Ensure that different corporate functions coordinate closely to maximize performance and avoid unintended negative impacts

Other established or emerging best practices

En la organización de la Mutua, todos los responsables de las distintas Áreas, están involucrados en la sostenibilidad de la Empresa y su entorno, coordinados por el Comité de Dirección y aprobadas las directrices por la Junta Directiva.

Communicate policies and expectations to suppliers and other relevant business partners

Implement monitoring and assurance mechanisms (e.g. audits/screenings) for compliance within the company’s sphere of influence

Undertake awareness-raising, training and other types of capacity building with suppliers and other business partners

Other established or emerging best practices

Se ha comunicado a proveedores de la existencia del Código Ético, con su inserción en la Web y en el Portal de los Proveedores. Implantación de distintas cláusulas en los concursos públicos.(ver pág. 74 de la Memoria Anual 2012)

Process to ensure that internationally recognized human rights are respected

Internal awareness-raising and training on human rights for management and employees

Operational-level grievance mechanisms for those potentially impacted by the company’s activities (BRE 4 + ARE 4)

Allocation of responsibilities and accountability for addressing human rights impacts

Processes to provide for or cooperate in the remediation of adverse human rights impacts that the company has caused or contributed to (BRE 3+ BRE 4 + ARE3 + ARE 4)

Process and programs in place to support human rights through: core business; strategic philanthropic/social investment; public policy engagement/advocacy; partnerships and/or other forms of collective action (BRE 6 + ARE 6)

Other established or emerging best practices

Dado que la Mutua opera con proveedores nacionales, el riesgo es mínimo ya que existe legislación nacional al respecto, no obstante se incluyen cláusulas específicas en esta materia para los contratos con proveedores.

Process to deal with incidents the company has caused or contributed to for internal and external stakeholders (BRE 4 + ARE 4)

Grievance mechanisms that are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue (BRE4 + ARE4)

Outcomes of integration of the human rights principles

Other established or emerging best practices

La Mutua no ha recibido ningún tipo de reclamación en esta materia, ni se ha observado ninguna incidencia sobre vulneración de derechos humanos por parte de proveedores y colaboradores.

Commitment to comply with all applicable laws and respect internationally recognized human rights, wherever the company operates (e.g., the Universal Declaration of Human Rights, Guiding Principles on Human Rights) (BRE1 + ARE1)

Integrated or stand-alone statement of policy expressing commitment to respect and support human rights approved at the most senior level of the company (BRE 1 + BRE5 + ARE 1 + ARE 5)

Statement of policy stipulating human rights expectations of personnel, business partners and other parties directly linked to operations, products or services (BRE 1)

Statement of policy publicly available and communicated internally and externally to all personnel, business partners and other relevant parties (BRE 1 + BRE 5 + ARE 1 + ARE 5)

Other established or emerging best practices

Adhesión al Chárter de la Diversidad y al Empoderamiento de las Mujeres Desde 2010 adhesión al Pacto Mundial de las N.U. y Socios de la Red Española del Pacto Mundial.

System to track and measure performance based on standardized performance metrics

Dialogues with the representative organization of workers to regularly review progress made and jointly identify priorities for the future

Audits or other steps to monitor and improve the working conditions of companies in the supply chain, in line with principles of international labour standards

Other established or emerging best practices

Canal de comunicación:"Portal del Empleado", desde dónde el trabajador puede obtener todo tipo de información y gestionar cualquier asunto relacionado con RRHH. Protocolo de Acoso Laboral.

Reference to principles of relevant international labour standards (ILO Conventions) and other normative international instruments in company policies

Reflection on the relevance of the labour principles for the company

Written company policy to obey national labour law, respect principles of relevant international labour standards in worldwide company operations and engage in dialogue with representative organization of the workers (international, sectoral, national).

Inclusion of reference to the principles contained in the relevant international labour standards in contracts with suppliers and other relevant business partners

Specific commitments and Human Resources policies, in line with national development priorities or decent work priorities in the country of operation

Other established or emerging best practices

La Mutua dispone de un Pacto Interno, firmado por la representación de trabajadores y Empresa, que incluye mejoras por encima del Convenio del Sector. Así como de un Código Ético de compras.

Risk and impact assessments in the area of labour

Dialogue mechanism with trade unions to regularly discuss and review company progress in addressing labour standards

Allocation of responsibilities and accountability within the organization

Internal awareness-raising and training on the labour principles for management and employees

Grievance mechanisms, communication channels and other procedures (e.g., whistleblower mechanisms) available for workers to report concerns, make suggestions or seek advice, designed and operated in line with the representative organization of workers

Other established or emerging best practices

Se mantienen reuniones periódicas con representantes sindicales para informar sobre la marcha de la empresa o los posibles cambios en su estructura organizativa; cuenta con canales de denuncia como: Centro del Defensor al Mutualista y Portal del Paciente.

System to track and measure performance based on standardized performance metrics

Leadership review of monitoring and improvement results

Process to deal with incidents

Audits or other steps to monitor and improve the environmental performance of companies in the supply chain

Outcomes of integration of the environmental principles

Other established or emerging best practices

Auditorías medioambientales en Centros de Trabajo. Seguimiento indicadores GRI y ambientales: luz, agua, papel y residuos. En 2012 no se ha registrado ningún incidente medioambiental.

Environmental risk and impact assessments

Assessments of lifecycle impact of products, ensuring environmentally sound management policies

Allocation of responsibilities and accountability within the organisation

Internal awareness-raising and training on environmental stewardship for management and employees

Grievance mechanisms, communication channels and other procedures (e.g. whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts

Other established or emerging best practices

SGA basado en las normas UNE ISO 14001 y EMAS III, sostenibilidad "GREEN IT".

Reference to relevant international conventions and other international instruments (e.g. Rio Declaration on Environment and Development)

Reflection on the relevance of environmental stewardship for the company

Written company policy on environmental stewardship

Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners

Specific commitments and goals for specified years

Other established or emerging best practices

Canales de divulgación/información medioambiental (blogs, cartelería virtual, FraterTube) y encuestas dirigidas a todos nuestros grupos de interés. Multitud de actos en Apoyo al Año Internacional de la Energía Sostenible 2012.

Support by the organization’s leadership for anti-corruption (B4)

Carrying out risk assessment of potential areas of corruption (D3)

Human Resources procedures supporting the anti-corruption commitment or policy, including communication to and training for all employees (B5 + D8)

Internal checks and balances to ensure consistency with the anti-corruption commitment (B6)

Actions taken to encourage business partners to implement anti-corruption commitments (D6)

Management responsibility and accountability for implementation of the anti-corruption commitment or policy (D7)

Communications (whistleblowing) channels and follow-up mechanisms for reporting concerns or seeking advice (D9)

Internal accounting and auditing procedures related to anticorruption (D10)

Other established or emerging best practices

Control Presupuestario Diario. Mecanismos de Control de la Facturación. Departamento de Auditoría Interna y Departamento de Intervención.

Leadership review of monitoring and improvement results (D12)

Process to deal with incidents (D13)

Use of independent external assurance of anti-corruption programmes (D15)

Outcomes of integration of the anti-corruption principle

Other established or emerging best practices

Formación a todos los empleados sobre el Código de Conducta. Nuestros canales de denuncia, tanto del Código Ético como del Código de Conducta, no han registrado ningún tipo de incidencia en 2012.

Publicly stated formal policy of zero-tolerance of corruption (D1)

Commitment to be in compliance with all relevant anti-corruption laws, including the implementation of procedures to know the law and monitor changes (B2)

Statement of support for international and regional legal frameworks, such as the UN Convention against Corruption (D2)

Detailed policies for high-risk areas of corruption (D4)

Policy on anti-corruption regarding business partners (D5)

Other established or emerging best practices

Código Ético para todos los grupos de interés. Código de Conducta para todos los empleados. Código de Conducta para Inversiones Financieras. Auditorías, tanto externas como internas.

Align core business strategy with one or more relevant UN goals/issues

Adopt and modify operating procedures to maximize contribution to UN goals/issues

Other established or emerging best practices

La Mutua ha alineado su estrategia de gestión con los objetivos más relevantes de la ONU,entre ellos el Objetivos de desarrollo del Milenio fijados en el año 2000, entre otros el principio referido a garantizar el sustento del medio ambiente.

Coordinate efforts with other organizations and initiatives to amplify—and not negate or unnecessarily duplicate—the efforts of other contributors

Other established or emerging best practices

Acción social para empleados. Inversión Externa a través de prestaciones económicas especiales para accidentados. La Acción Social hacia la comunidad se realiza mediante campañas y actos solidarios fruto del esfuerzo de los empleados.

Develop and implement partnership projects with public or private organizations (UN entities, government, NGOs, or other groups) on core business, social investments and/or advocacy

Join industry peers, UN entities and/or other stakeholders in initiatives contributing to solving common challenges and dilemmas at the global and/or local levels with an emphasis on initiatives extending the company’s positive impact on its value chain

Other established or emerging best practices

Socios Red Española del Pacto Mundial. Adhesión al Pacto Mundial de NU,al Chárter de la Diversidad y al Empoderamiento de las Mujeres. Colaboración con ONG's, Universidades y Escuelas de Formación.

Publicly advocate the importance of action in relation to one or more UN goals/issues

Other established or emerging best practices

Apoyo a la iniciativa de la ONU 2012 "Año Internacional de la energía sostenible para todos" mediante acciones divulgativas, informativas y formativas sobre ahorro energético y fuentes alternativas de energía.

CEO leads executive management team in development of corporate sustainability strategy, defining goals and overseeing implementation

CEO publicly delivers explicit statements and demonstrates personal leadership on sustainability and commitment to the UN Global Compact

CEO promotes initiatives to enhance sustainability of the company’s sector and leads development of industry standards

Make sustainability criteria and UN Global Compact principles part of goals and incentive schemes for CEO and executive management team

Other established or emerging best practices

El Gerente y el Comité de Dirección colaboran en foros y mesas de trabajo con el Mº de Empleo y SS; participan activamente en reuniones con otras Mutuas y como Socios de AMAT(Asociación Mutuas Accidente de Trabajo) forma parte de sus grupos de trabajo.

Publicly recognize responsibility for the company’s impacts on internal and external stakeholders

Define sustainability strategies, goals and policies in consultation with key stakeholders

Consult stakeholders in dealing with implementation dilemmas and challenges and invite them to take active part in reviewing performance

Establish channels to engage with employees and other stakeholders to hear their ideas and address their concerns

Other established or emerging best practices

La Mutua dispone de diferentes Canales de Comunicación, participación y de denuncia dirigidos a cada uno de los grupos de interés: Rincón del Colaborador, Portal del empleado, del Proveedor, del Mutualista, del Paciente, Canal de Conductas, etc.

Board of Directors (or equivalent) assumes responsibility and oversight for long-term corporate sustainability strategy and performance

Board establishes, where permissible, a committee or assigns an individual board member with responsibility for corporate sustainability.

Board (or committee), where permissible, approves formal reporting on corporate sustainability (Communication on Progress)

Other established or emerging best practices

Existe un Comité de Dirección que marca y supervisa todos los objetivos definidos en el Plan Estratégico (2011-2014) así como los resultados en la consecución de los distintos Planes de Actuación de la Mutua.