The COP describes any action(s) that the company plans to undertake by its next COP to have the credibility of the information in its COP externally assessed, including goals, timelines, metrics, and responsible staff

Information is assured by independent assurors (e.g., accounting or consulting firm) against recognized assurance standard (e.g., ISAE3000, AA1000AS, other national or industry-specific standard)

Other established or emerging best practices

En el Informe se facilita información de la Estructura de Propiedad Legal y del Grupo. Países en los que operamos y detalle de las principales acciones realizadas con nuestros grupos de interés, así como un detalle de los principales productos y servicios

Applies the GRI Sustainability Reporting Guidelines or the GRI Standards

Is 'in accordance - comprehensive' with GRI Standards

Provides information on the company’s profile and context of operation

Analyze each segment of the value chain carefully, both upstream and downstream, when mapping risks, opportunities and impacts

Communicate policies and expectations to suppliers and other relevant business partners

Implement monitoring and assurance mechanisms (e.g. audits/screenings) for compliance within the company’s sphere of influence

Undertake awareness-raising, training and other types of capacity building with suppliers and other business partners

Other established or emerging best practices

MAPFRE cuenta con una Norma de Compras que se aprobó en julio de 2013 donde se establecen, entre otros, los criterios de responsabilidad social y las clausulas sociales y medioambientales para nuestros proveedores.

Place responsibility for execution of sustainability strategy in relevant corporate functions (procurement, government affairs, human resources, legal, etc) ensuring that no function is conflicting with company sustainability commitments and objectives

Assign responsibility for corporate sustainability implementation to an individual or group within each business unit and subsidiary

Design corporate sustainability strategy to leverage synergies between and among issue areas and to deal adequately with trade-offs

Ensure that different corporate functions coordinate closely to maximize performance and avoid unintended negative impacts

Other established or emerging best practices

Creación del Comité de Responsabilidad Social al máximo nivel, encargado de aprobar la vigente Política Corporativa de Responsabilidad Social

Commitment to comply with all applicable laws and respect internationally recognized human rights, wherever the company operates (e.g., the Universal Declaration of Human Rights, Guiding Principles on Human Rights) (BRE1 + ARE1)

Integrated or stand-alone statement of policy expressing commitment to respect and support human rights approved at the most senior level of the company (BRE 1 + BRE5 + ARE 1 + ARE 5)

Statement of policy stipulating human rights expectations of personnel, business partners and other parties directly linked to operations, products or services (BRE 1)

Statement of policy publicly available and communicated internally and externally to all personnel, business partners and other relevant parties (BRE 1 + BRE 5 + ARE 1 + ARE 5)

Other established or emerging best practices

MAPFRE participa activamente en el Grupo de Trabajo de Derechos Humanos de la Red Española del Pacto Mundial que ha desarrollado una nueva herramienta de diagnóstico y mejora de tratamiento de los DDHH en empresas, que se implantará en 2015.

System to monitor the effectiveness of human rights policies and implementation with quantitative and qualitative metrics, including in the supply chain (BRE3 + ARE3)

Process to deal with incidents the company has caused or contributed to for internal and external stakeholders (BRE 4 + ARE 4)

Grievance mechanisms that are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue (BRE4 + ARE4)

Other established or emerging best practices

En MAPFRE se realizan evaluaciones personales sobre aspectos relacionados con casos laborales de riesgo. Continuamos trabajando para mejorar el proceso y aplicarlo a la cadena de valor. Debe tenerse en cuenta la nueva Política Corporativa de RSC

Process to ensure that internationally recognized human rights are respected

Internal awareness-raising and training on human rights for management and employees

Operational-level grievance mechanisms for those potentially impacted by the company’s activities (BRE 4 + ARE 4)

Allocation of responsibilities and accountability for addressing human rights impacts

Processes to provide for or cooperate in the remediation of adverse human rights impacts that the company has caused or contributed to (BRE 3+ BRE 4 + ARE3 + ARE 4)

Process and programs in place to support human rights through: core business; strategic philanthropic/social investment; public policy engagement/advocacy; partnerships and/or other forms of collective action (BRE 6 + ARE 6)

Other established or emerging best practices

Para cuestiones de DDHH, contamos con el asesoramiento de Business and Human Rights con quien se hacen desarrollos y el Mapa de Riesgos-País en este ámbito, que se complementará en 2015 con la implantación de la herramienta DDHH del Pacto Mundial.

Reference to principles of relevant international labour standards (ILO Conventions) and other normative international instruments in company policies

Reflection on the relevance of the labour principles for the company

Written company policy to obey national labour law, respect principles of relevant international labour standards in worldwide company operations and engage in dialogue with representative organization of the workers (international, sectoral, national).

Inclusion of reference to the principles contained in the relevant international labour standards in contracts with suppliers and other relevant business partners

Specific commitments and Human Resources policies, in line with national development priorities or decent work priorities in the country of operation

Participation and leadership by employers’ organizations (international and national) to jointly address challenges related to labour standards in the countries of operation, possibly in a tripartite approach (business – trade union – government).

Other established or emerging best practices

Desde 2013 se cuenta con una Norma de Compras Corporativa (NCC) que trata a sus proveedores en relación con los DDHH, con base en el Código Ético. Se ha realizado un estudio de materialidad en base a GRI G4 y las Políticas son de acuerdo a la CNMV.

System to track and measure performance based on standardized performance metrics

Dialogues with the representative organization of workers to regularly review progress made and jointly identify priorities for the future

Audits or other steps to monitor and improve the working conditions of companies in the supply chain, in line with principles of international labour standards

Process to positively engage with the suppliers to address the challenges (i.e., partnership approach instead of corrective approach) through schemes to improve workplace practices

Outcomes of integration of the Labour principles

Other established or emerging best practices

La medición con GPTW establece un sistema de análisis para mejorar el clima laboral. Además, MAPFRE a través de la herramienta Reptrak, hace seguimiento de las puntuaciones de la dimensión trabajo, sobre la percepción social del trabajo en MAPFRE.

Risk and impact assessments in the area of labour

Dialogue mechanism with trade unions to regularly discuss and review company progress in addressing labour standards

Allocation of responsibilities and accountability within the organization

Internal awareness-raising and training on the labour principles for management and employees

Active engagement with suppliers to address labour-related challenges

Grievance mechanisms, communication channels and other procedures (e.g., whistleblower mechanisms) available for workers to report concerns, make suggestions or seek advice, designed and operated in line with the representative organization of workers

Other established or emerging best practices

En base al Código Ético, MAPFRE requiere a sus proveedores que desarrollen su negocio aplicando principios similares. La NCC incluye clausulas sociales y medioambientales. MAPFRE utiliza la metodología GPTW para conocer el clima laboral.

Reference to relevant international conventions and other international instruments (e.g. Rio Declaration on Environment and Development)

Reflection on the relevance of environmental stewardship for the company

Written company policy on environmental stewardship

Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners

Specific commitments and goals for specified years

Other established or emerging best practices

MAPFRE es firmante de los PSI,Además está alineado con el objetivo de la UE 20-20-20 y participando en el CDP consiguiendo en 2014 una puntuación de 96B sobre 100. Cuenta con Política de RSC y Política de Medioambiente y Energética.

System to track and measure performance based on standardized performance metrics

Leadership review of monitoring and improvement results

Process to deal with incidents

Audits or other steps to monitor and improve the environmental performance of companies in the supply chain

Outcomes of integration of the environmental principles

Other established or emerging best practices

MAPFRE cuenta con un sistema de gestión ambiental propio denominado SIGMAYE diseñado conforme estándares ISO14001, ISO50001 e ISO14064.Se cuenta con la Política Medioambiental y Energética que establece todos los principios aplicables sobre este ámbito

Environmental risk and impact assessments

Allocation of responsibilities and accountability within the organisation

Internal awareness-raising and training on environmental stewardship for management and employees

Grievance mechanisms, communication channels and other procedures (e.g. whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts

Other established or emerging best practices

MAPFRE cuenta con una Política Corporativa Medioambiental y Energética y desarrolla productos y servicios relacionados con el ámbito medioambiental.

Support by the organization’s leadership for anti-corruption (B4)

Carrying out risk assessment of potential areas of corruption (D3)

Human Resources procedures supporting the anti-corruption commitment or policy, including communication to and training for all employees (B5 + D8)

Internal checks and balances to ensure consistency with the anti-corruption commitment (B6)

Actions taken to encourage business partners to implement anti-corruption commitments (D6)

Management responsibility and accountability for implementation of the anti-corruption commitment or policy (D7)

Communications (whistleblowing) channels and follow-up mechanisms for reporting concerns or seeking advice (D9)

Internal accounting and auditing procedures related to anticorruption (D10)

Other established or emerging best practices

MAPFRE cuenta con un Canal de Denuncias Financieras y Eticas. El Código de Ética y de Conducta habla sobre de corrupción y el soborno. Sobre proveedores, la NCC establece límites de regalos que pueden recibirse. Además, se cuenta con una Política de RSC.

Publicly stated formal policy of zero-tolerance of corruption (D1)

Commitment to be in compliance with all relevant anti-corruption laws, including the implementation of procedures to know the law and monitor changes (B2)

Statement of support for international and regional legal frameworks, such as the UN Convention against Corruption (D2)

Detailed policies for high-risk areas of corruption (D4)

Policy on anti-corruption regarding business partners (D5)

Other established or emerging best practices

En el Informe de RS se narra la actuación ética y socialmente responsable, haciendo hincapié en temas como el Control Interno, Blanqueo y Fraude. Se realiza un análisis de riesgos ASG, que incluye los riesgos de gobierno corporativo y de cumplimiento.

Leadership review of monitoring and improvement results (D12)

Process to deal with incidents (D13)

Public legal cases regarding corruption (D14)

Use of independent external assurance of anti-corruption programmes (D15)

Other established or emerging best practices

MAPFRE cuenta con un Área específica de Cumplimiento normativo cuya finalidad de establecer mecanismos de seguimiento y evaluación sobre estas cuestiones. Además, existen sistemas de control como el Comité de Ética y Normas de Prevención de Blanqueo.

Develop and implement partnership projects with public or private organizations (UN entities, government, NGOs, or other groups) on core business, social investments and/or advocacy

Join industry peers, UN entities and/or other stakeholders in initiatives contributing to solving common challenges and dilemmas at the global and/or local levels with an emphasis on initiatives extending the company’s positive impact on its value chain

Other established or emerging best practices

MAPFRE trabaja en un grupo de Derechos Humanos del Pacto Mundial junto con otras entidades. MAPFRE está adherida a los Principios de Aseguramiento Sostenible a través de UNEP FI – Naciones Unidas

Align core business strategy with one or more relevant UN goals/issues

Develop relevant products and services or design business models that contribute to UN goals/issues

Adopt and modify operating procedures to maximize contribution to UN goals/issues

Other established or emerging best practices

Desde FUNDACION MAPFRE se cuenta con líneas de actuación sobre las que se tratan asuntos relacionados con los ODM, Derechos de los Niños, Salud, etc. Se ha colaborado con la REPM en la definición de los ODS. Además, se cuenta con una Política de RS.

Pursue social investments and philanthropic contributions that tie in with the core competencies or operating context of the company as an integrated part of its sustainability strategy

Coordinate efforts with other organizations and initiatives to amplify—and not negate or unnecessarily duplicate—the efforts of other contributors

Take responsibility for the intentional and unintentional effects of funding and have due regard for local customs, traditions, religions, and priorities of pertinent individuals and groups

Other established or emerging best practices

Toda la información sobre la inversión filantrópica de MAPRE se detalla en su Informe de FUNDACION MAPFRE. En el Informe de Responsabilidad Social se enlaza con la información fundacional de la compañía en aquellas cuestiones que corresponda.

Publicly advocate the importance of action in relation to one or more UN goals/issues

Commit company leaders to participate in key summits, conferences, and other important public policy interactions in relation to one or more UN goals/issues

Other established or emerging best practices

MAPFRE desde el año 2004 se encuentre adherida al Global Compact a través de la Red Española del Pacto Mundial. La empresa cumple con sus compromisos de forma corporativa a través de su Informe de Progreso

CEO leads executive management team in development of corporate sustainability strategy, defining goals and overseeing implementation

CEO publicly delivers explicit statements and demonstrates personal leadership on sustainability and commitment to the UN Global Compact

CEO promotes initiatives to enhance sustainability of the company’s sector and leads development of industry standards

Other established or emerging best practices

Los Principios del Pacto Mundial forman parte de la Política de Responsabilidad Social del Grupo

Publicly recognize responsibility for the company’s impacts on internal and external stakeholders

Define sustainability strategies, goals and policies in consultation with key stakeholders

Establish channels to engage with employees and other stakeholders to hear their ideas and address their concerns

Other established or emerging best practices

MAPFRE cuenta con un canal de consultoría sobre cuestiones de responsabilidad social de forma gratuita para clientes. Hemos participado en iniciativas propias de la Red Española como la colaboración para la definición de los nuevos ODS.

Board of Directors (or equivalent) assumes responsibility and oversight for long-term corporate sustainability strategy and performance

Board establishes, where permissible, a committee or assigns an individual board member with responsibility for corporate sustainability.

Board (or committee), where permissible, approves formal reporting on corporate sustainability (Communication on Progress)

Other established or emerging best practices

La Política de Responsabilidad Social del Grupo, relacionada con los 10 Principios del Pacto Mundial, fue aprobada por el Consejo de Administración de MAPFRE.