The COP describes any action(s) that the company plans to undertake by its next COP to have the credibility of the information in its COP externally assessed, including goals, timelines, metrics, and responsible staff

Information is reviewed by multiple stakeholders (e.g., representatives of groups prioritized in stakeholder analysis)

Information is assured by independent assurors (e.g., accounting or consulting firm) using their own proprietary methodology

Information is assured by independent assurors (e.g., accounting or consulting firm) against recognized assurance standard (e.g., ISAE3000, AA1000AS, other national or industry-specific standard)

Other established or emerging best practices

- Jornadas de reflexión para debatir y establecer puntos de mejora tras cada publicación.

Applies the GRI Sustainability Reporting Guidelines or the GRI Standards

Is 'in accordance - comprehensive' with GRI Standards

Provides information on the company’s profile and context of operation

Analyze each segment of the value chain carefully, both upstream and downstream, when mapping risks, opportunities and impacts

Communicate policies and expectations to suppliers and other relevant business partners

Implement monitoring and assurance mechanisms (e.g. audits/screenings) for compliance within the company’s sphere of influence

Undertake awareness-raising, training and other types of capacity building with suppliers and other business partners

Other established or emerging best practices

El Plan de Compras Responsable, aplicable al Grupo BBVA y sus relaciones con los proveedores. Asimismo, el Código de Conducta y compromisos en materia de DD.HH son de aplicación en todo el Grupo y se hace extensible a las relaciones con terceros.

Place responsibility for execution of sustainability strategy in relevant corporate functions (procurement, government affairs, human resources, legal, etc) ensuring that no function is conflicting with company sustainability commitments and objectives

Align strategies, goals and incentive structures of all business units and subsidiaries with corporate sustainability strategy

Assign responsibility for corporate sustainability implementation to an individual or group within each business unit and subsidiary

Design corporate sustainability strategy to leverage synergies between and among issue areas and to deal adequately with trade-offs

Ensure that different corporate functions coordinate closely to maximize performance and avoid unintended negative impacts

Other established or emerging best practices

El Grupo BBVA ha seguido impulsando el Plan de Negocio Responsable, aprobado en 2013, con sus prioridades estratégicas: educación, incluyendo la educación financiera, comunicación trasparente, clara y responsable (TCR) y productos de alto impacto social.

Commitment to comply with all applicable laws and respect internationally recognized human rights, wherever the company operates (e.g., the Universal Declaration of Human Rights, Guiding Principles on Human Rights) (BRE1 + ARE1)

Integrated or stand-alone statement of policy expressing commitment to respect and support human rights approved at the most senior level of the company (BRE 1 + BRE5 + ARE 1 + ARE 5)

Statement of policy stipulating human rights expectations of personnel, business partners and other parties directly linked to operations, products or services (BRE 1)

Statement of policy publicly available and communicated internally and externally to all personnel, business partners and other relevant parties (BRE 1 + BRE 5 + ARE 1 + ARE 5)

Other established or emerging best practices

Formamos parte del Thun Group con la aspiración de ayudar a implantar los principios rectores sobre empresas y los DDHH en el sector financiero. El respeto a los DDHH se recoge en nuestro Código de Conducta y en nuestro Compromiso en materia de DDHH.

System to monitor the effectiveness of human rights policies and implementation with quantitative and qualitative metrics, including in the supply chain (BRE3 + ARE3)

Leadership review of monitoring and improvement results

Process to deal with incidents the company has caused or contributed to for internal and external stakeholders (BRE 4 + ARE 4)

Grievance mechanisms that are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue (BRE4 + ARE4)

Outcomes of integration of the human rights principles

Process to ensure that internationally recognized human rights are respected

On-going due diligence process that includes an assessment of actual and potential human rights impacts (BRE 2 + BRE 3 + ARE 2 + ARE 3)

Internal awareness-raising and training on human rights for management and employees

Operational-level grievance mechanisms for those potentially impacted by the company’s activities (BRE 4 + ARE 4)

Allocation of responsibilities and accountability for addressing human rights impacts

Internal decision-making, budget and oversight for effective responses to human rights impacts

Processes to provide for or cooperate in the remediation of adverse human rights impacts that the company has caused or contributed to (BRE 3+ BRE 4 + ARE3 + ARE 4)

Process and programs in place to support human rights through: core business; strategic philanthropic/social investment; public policy engagement/advocacy; partnerships and/or other forms of collective action (BRE 6 + ARE 6)

Other established or emerging best practices

BBVA firmante de los Principios de Ecuador determinan, evalúan y gestionan riesgos ambientales y sociales de proyectos. En el marco políticas de Negocio Responsable tiene definida la Política Social de Vivienda superando criterios legalmente establecidos

Reference to principles of relevant international labour standards (ILO Conventions) and other normative international instruments in company policies

Reflection on the relevance of the labour principles for the company

Written company policy to obey national labour law, respect principles of relevant international labour standards in worldwide company operations and engage in dialogue with representative organization of the workers (international, sectoral, national).

Inclusion of reference to the principles contained in the relevant international labour standards in contracts with suppliers and other relevant business partners

Specific commitments and Human Resources policies, in line with national development priorities or decent work priorities in the country of operation

Participation and leadership by employers’ organizations (international and national) to jointly address challenges related to labour standards in the countries of operation, possibly in a tripartite approach (business – trade union – government).

Other established or emerging best practices

En España el convenio colectivo del sector de banca es de aplicación al 100% de la plantilla. Hay, además, acuerdos de empresa firmados con los sindicatos presentes en los comités. En los informes locales se recogen los estándares laborales de cada país.

System to track and measure performance based on standardized performance metrics

Dialogues with the representative organization of workers to regularly review progress made and jointly identify priorities for the future

Outcomes of integration of the Labour principles

Risk and impact assessments in the area of labour

Dialogue mechanism with trade unions to regularly discuss and review company progress in addressing labour standards

Allocation of responsibilities and accountability within the organization

Internal awareness-raising and training on the labour principles for management and employees

Grievance mechanisms, communication channels and other procedures (e.g., whistleblower mechanisms) available for workers to report concerns, make suggestions or seek advice, designed and operated in line with the representative organization of workers

Reference to relevant international conventions and other international instruments (e.g. Rio Declaration on Environment and Development)

Reflection on the relevance of environmental stewardship for the company

Written company policy on environmental stewardship

Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners

Specific commitments and goals for specified years

Other established or emerging best practices

Contamos con una política medioambiental sometida a revisión con periodicidad bienal. La principal expresión de nuestro compromiso es el Plan Global de Ecoeficiencia que dicta objetivos para la gestión eficiente de los recursos para el periodo 2013-2015.

System to track and measure performance based on standardized performance metrics

Leadership review of monitoring and improvement results

Outcomes of integration of the environmental principles

Other established or emerging best practices

La principal expresión de nuestro compromiso con el medio ambiente es el Plan Global de Ecoeficiencia. Con él, en 2014, en comparación con 2013, reducimos por empleado: un 11% las toneladas de CO2, un 35% de toneladas de papel y 18% de agua consumida.

Environmental risk and impact assessments

Assessments of lifecycle impact of products, ensuring environmentally sound management policies

Allocation of responsibilities and accountability within the organisation

Internal awareness-raising and training on environmental stewardship for management and employees

Grievance mechanisms, communication channels and other procedures (e.g. whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts

Other established or emerging best practices

BBVA cuenta con un Comité Operativo de Riesgo Reputacional para impulsar la gestión de este tipo de riesgo en el Grupo.Con “Ecorating” valoramos la cartera de riesgos de empresas desde una perspectiva ambiental.

Publicly stated formal policy of zero-tolerance of corruption (D1)

Commitment to be in compliance with all relevant anti-corruption laws, including the implementation of procedures to know the law and monitor changes (B2)

Detailed policies for high-risk areas of corruption (D4)

Policy on anti-corruption regarding business partners (D5)

Leadership review of monitoring and improvement results (D12)

Process to deal with incidents (D13)

Public legal cases regarding corruption (D14)

Outcomes of integration of the anti-corruption principle

Carrying out risk assessment of potential areas of corruption (D3)

Human Resources procedures supporting the anti-corruption commitment or policy, including communication to and training for all employees (B5 + D8)

Internal checks and balances to ensure consistency with the anti-corruption commitment (B6)

Actions taken to encourage business partners to implement anti-corruption commitments (D6)

Management responsibility and accountability for implementation of the anti-corruption commitment or policy (D7)

Communications (whistleblowing) channels and follow-up mechanisms for reporting concerns or seeking advice (D9)

Internal accounting and auditing procedures related to anticorruption (D10)

Develop and implement partnership projects with public or private organizations (UN entities, government, NGOs, or other groups) on core business, social investments and/or advocacy

Join industry peers, UN entities and/or other stakeholders in initiatives contributing to solving common challenges and dilemmas at the global and/or local levels with an emphasis on initiatives extending the company’s positive impact on its value chain

Other established or emerging best practices

BBVA desarrolla diversas alianzas, por ejemplo, con OCDE sobre educación financiera, Alianzas IFC-Fundación Microfinanzas y es activo en el Thun Group. Además, tiene una extensa relación con las Instituciones Financieras Multilaterales.

Align core business strategy with one or more relevant UN goals/issues

Develop relevant products and services or design business models that contribute to UN goals/issues

Adopt and modify operating procedures to maximize contribution to UN goals/issues

Other established or emerging best practices

BBVA continúa trabajando en el marco de los Objetivos de Desarrollo del Milenio (ODM), iniciativa que apoyamos desde el año 2000.Nuestro IdP detalla las iniciativas relacionadas con cada uno de ellos.

Pursue social investments and philanthropic contributions that tie in with the core competencies or operating context of the company as an integrated part of its sustainability strategy

Coordinate efforts with other organizations and initiatives to amplify—and not negate or unnecessarily duplicate—the efforts of other contributors

Take responsibility for the intentional and unintentional effects of funding and have due regard for local customs, traditions, religions, and priorities of pertinent individuals and groups

Other established or emerging best practices

La inversión en programas sociales durante el año 2014 ha alcanzado la cifra de 107 millones, un 10% más que el año pasado. Por programas destaca el 38% que se destinó a educación.

Publicly advocate the importance of action in relation to one or more UN goals/issues

Commit company leaders to participate in key summits, conferences, and other important public policy interactions in relation to one or more UN goals/issues

Other established or emerging best practices

BBVA es firmante, entre otras iniciativas, del Pacto Mundial de Naciones Unidas, la Iniciativa Financiera del Programa de las Naciones Unidas para el Medio Ambiente (UNEP FI) y Principios para la Inversión Responsable de Naciones Unidas.

CEO leads executive management team in development of corporate sustainability strategy, defining goals and overseeing implementation

CEO publicly delivers explicit statements and demonstrates personal leadership on sustainability and commitment to the UN Global Compact

CEO promotes initiatives to enhance sustainability of the company’s sector and leads development of industry standards

Make sustainability criteria and UN Global Compact principles part of goals and incentive schemes for CEO and executive management team

Other established or emerging best practices

En 2012 se creó el Comité de Negocio Responsable compuesto por: Presidente, Consejero Delegado y máximos responsables de áreas de negocio globales, su principal función es impulsar y coordinar programas de Responsabilidad y Reputación Corporativa

Publicly recognize responsibility for the company’s impacts on internal and external stakeholders

Define sustainability strategies, goals and policies in consultation with key stakeholders

Consult stakeholders in dealing with implementation dilemmas and challenges and invite them to take active part in reviewing performance

Establish channels to engage with employees and other stakeholders to hear their ideas and address their concerns

Other established or emerging best practices

BBVA tiene herramientas para la consulta y el diálogo con los grupos de interés. Las vías principales son: la labor específica de cada área, el área de Customer Management, de Comunicación y Marca y las encuestas de reputación interna, externa y online.

Board of Directors (or equivalent) assumes responsibility and oversight for long-term corporate sustainability strategy and performance

Board establishes, where permissible, a committee or assigns an individual board member with responsibility for corporate sustainability.

Assessment of opportunities for constructive engagement with government actors in order to support peace

Measures undertaken to avoid complicity in human rights violations by government actors

Management practices aimed at preventing corrupt relationships with government officials

Other established or emerging best practices

BBVA apoya los objetivos del Tratado de la ONU sobre Comercio de Armas. No invierte ni ofrece servicios financieros a empresas relacionadas con armas que se consideran controvertidas (minas antipersonas, armas biológicas, químicas, de racimo y nucleares).

Information on how policies, strategies and operating practices have been adapted to the specific high-risk/conflict context based on due diligence

Adherence to best practices even where national law sets a lower standard, including in the management of security services

Management of the supply chain to avoid contributing to conflict through purchasing decisions and practices

Stakeholder engagement mechanisms across company and contractor operations

Approaches to stakeholder engagement involving civil society, international organizations, etc

Actions toward constructive and peaceful company-community engagement

Sustainable social investment projects

Strategies to ensure that community investment projects and programmes (including economic, social and environmental) positively impact women and girls

Strategies to ensure that community investment projects and programmes (including economic, social and environmental) include the full participation of women and girls

Achieving and maintaining gender equality in senior management and board positions

Achieving and maintaining gender equality in middle management positions

Equal pay for work of equal value

Support for pregnant women and those returning from maternity leave

Recruitment and retention, including training and development, of female employees

Education and training opportunities for women workers

Creating and maintaining workplace awareness of gender equality and, inclusion and non-discrimination for all workers

Achieving and maintaining gender equality in senior management and board positions

Achieving and maintaining gender equality in middle management positions

Equal pay for work of equal value

Support for pregnant women and those returning from maternity leave

Recruitment and retention, including training and development, of female employees

Education and training opportunities for women workers

Creating and maintaining workplace awareness of gender equality and, inclusion and non-discrimination for all workers

Other established or emerging best practices

En España, renovamos el Distintivo de Igualdad en la empresa por parte del MSSSI y el Certificado de Empresa Familiarmente Responsable, poniendo en valor el compromiso de nuestros profesionales en la promoción de la igualdad de oportunidades

Support for women business owners and women entrepreneurs

Supplier monitoring and engagement on women's empowerment and gender equality including promotion of the Women's Empowerment Principles to suppliers

Gender-sensitive marketing

Gender-sensitive product and service development