MESSAGE FROM THE PRESIDENT & CEO, MOBILINK

At Mobilink, we are dedicated to creating a positive change in the communities that are directly affected by us. Our social investments are as critical to us as are the business dividends. Our corporate responsibility footprint aspires to reach out to every stakeholder we interact with. We believe that integrity and ethics are both critical when it comes to dealing with employees, vendors, regulators and investors.
The Mobilink Foundation, since its inception in 2008, has been the flagship of Mobilink’s social investments in the fields of education, health, environment and humanitarian assistance. The Foundation comprises of our Torchbearers; Mobilink’s employee volunteers who are determined to go above the call of duty in ensuring a better every day for its communities.
2013 was a year of many achievements and accomplishments. Mobilink’s Corporate Responsibility division displayed an ambition for growth, a commitment for achieving results and a zeal for venturing into new social domains. Our pursuit of excellence in the realm of corporate citizenship, as accepted locally and internationally, has put us on the cusp of inspiring new and innovative industry standards.
Mobilink commits to being the leader in corporate social responsibility initiatives and focuses on developing a culture that encourages ownership and pride, and helps our core values resonate across all levels of our business.
Being a part of the United Nations Global Compact (UNGC) has helped Mobilink in aligning our CR focus with UNGC’s initiative in order to adopt sustainable and socially responsible policies, and to report on their implementation.

We hope to continue our unremitting support to the marginalized and destitute to alleviate socio- economic deprivation. We believe that sustainable growth is the key to a healthier, better educated and prosperous society.

Rashid Khan
President & CEO
Mobilink

PRINCIPLE 1
Businesses should support and respect the protection of internationally proclaimed human rights; and

PRINCIPLE 2
Make sure that they are not complicit in human rights abuses

Under these principles, Mobilink recognizes the inherent dignity and the inalienable rights of all members belonging to the human race to lay the foundation of freedom and justice in the corporate culture of the company. Mobilink recognizes that all human beings are equal, without any distinction pertaining to race, color, gender, religion or any other status. Mobilink also recognizes that everyone has a right to liberty and security, which is the basic necessity of life.

Actions
• Mobilink is committed to equal opportunity for all its employees and hires without any discrimination based on race, color, sex, nationality, ancestry, religion or disability. All Mobilink premises adhere to globally recognized covenants of equal opportunities at work place
• Mobilink is committed to protecting and securing the organization’s most valuable asset (employees) by utilizing a proactive approach. To accomplish this task, the Security Department promotes a safe and secure environment by installing world class security equipment and procedures nationwide
• Mobilink does not allow, engage or support any practice that can be deemed discriminatory or preferential in nature. The company doesn’t engage in or support activities that would interfere with an employee’s right to exercise and observe tenets or practices, or to meet needs relating to race, caste, nationality, gender, religion, disability or political affiliation
• The company does not allow behavior at work place that is discriminative or harassing in nature. Gestures, language and physical contact that are sexually coercive, threatening, abusive or exploitive are prohibited and can result in termination
• All allegations of discrimination or harassment are brought immediately to the attention of Management and are investigated immediately.

GENDER DIVERSITY AT MOBILINK
Year Male Female
2012 87.5 % 12.5 %
2013 87.2% 12.8%

AGE DIVERSITY AT MOBILINK
20 & below 21 – 30 31 - 40 41 – 50 51 & Above Total
2012 1 1551 1803 280 49 3684
2013 0 742 1814 332 44 2,932

PRINCIPLES 3, 4, 5 & 6
Businesses should uphold
- The freedom of association and the effective recognition of the right to collective bargaining;
- The elimination of all forms of forced and compulsory labor;
- The effective abolition of child labor; and
- The elimination of discrimination in respect of employment and occupation

Mobilink’s success has been built upon the ability to attract, hire and retain some of the most talented people from across Pakistan and abroad. Mobilink’s work environment is inclusive and diverse, the organization being an equal opportunity employer for both genders as well as people with special needs.
The organizational culture and professional ethos displayed across the organization is built on a framework of human rights and equitable & fair governance of the work force. At Mobilink, each individual is valued and given respect.

Policies in Place
• Social Accountability Policy
The above parameters are addressed by Mobilink’s Social Accountability Policy which is stipulated to ensure that the organization adheres to all relevant Labor laws related to work force management and is also compliant with International Social Accountability Guidelines. The policy defines the standards that are engaged in managing the human resource and would assist in ensuring respect for human rights and ethical work practices, and shows a duty of care to Mobilink’s employees.

Actions
• Mobilink doesn’t employ anyone under the age of 18. All employees whether directly or indirectly employed must bear National Identity Cards. Mobilink ensure the same compliance in its entire supply chain.
• There is no forced labor or compulsion in any work stream in Mobilink. All employees are chosen strictly on merit and can leave on personal discretion. The work philosophy encourages employees that are happy and satisfied with their work environment and conditions
• Mobilink is in compliance with all labor laws related to minimum wage regulations

Outcomes
• Mobilink for the past 3 years boasts a single digit turnover rate.
• Proactive employee engagement and career progression plan has progressively improved the results of employee satisfaction surveys.

PRINCIPLES 7, 8 & 9
- Businesses should support a precautionary approach to environmental challenges;
- Undertake initiatives to promote greater environmental responsibility; and
- Encourage the development and diffusion of environmentally friendly technologies

Mobilink is in the process of finalizing a Health, Safety, Security and Environment Policy that aims to protect the environment and promote sustainable practices in business value chain. The policy includes an elaborate Environment Management System that will encourage a change in behavior and will take progressive steps for the four areas of consumption; fuel; electricity; paper and air travel emissions.

Systems in Place
Mobilink has subscribed to WWF’s Green Office Initiative which is a pragmatic and consummate environmental program designed to promote the implementation of the Environmental Management Systems (EMS) in offices, leading to enhanced savings and reduced burden on the natural environment.
Some of the highlights of initiative are as below;

• Improve the office’s environmental efficiency by reducing consumption of Natural Resources
• Promote sustainable practices amongst employees by increasing environmental awareness
• Promote climate change mitigation by endorsing energy saving measures and sponsoring the use of renewable energy resources

Actions
• Office buildings are designed to fully utilize daylight
• High power generators are not used after working hours
• Equipment put on IDLE mode when not in use, where applicable
• Regular volunteer led cleaning activities are conducted at the coastal lines and mountain eco systems, in the vicinity of Mobilink’s operations to help preserve the environment
• Face-to-face meetings are replaced with conference calls, where possible
• A paperless environment is advocated and practiced as much as possible
• Energy use for the whole company is monitored regularly and any increase investigated to ensure that there are no leakages or wasteful use of energy
• Office waste paper including scrap paper, boxes, wires and wooden boxes are recycled on a regular basis
• Billboard skins are recycled to manufacture school bags for underprivileged children
• Network equipment is reused where possible and obsolete equipment is disposed of in an environmentally friendly manner

Principle 10
- Businesses should work against corruption in all its forms, including extortion and bribery

Employees of Mobilink abide by strict laws in place to counter corruption and may not engage in any act or course of conduct, which even if legal, customary and accepted in any such country, could be deemed to be in violation of the accepted business ethics of Mobilink or the laws of Pakistan relating to business ethics.

Policies in Place
• Anti-Bribery & Corruption (ABC) Policy
The Board approved and stipulated Anti-Bribery & Corruption (ABC) Policy outlines policies and procedures to support this commitment and ensures compliance with applicable anti-bribery and corruption laws in jurisdictions and in light of all applicable statutes. The ABC Policy sets forth minimum standards and is not intended to be a substitute for the substantive legal requirements of the applicable anti-bribery and corruption laws.

Actions
Mobilink does not tolerate any form of bribery or corruption. Any breach of the policy is regarded as a serious matter by the Company and is likely to result in disciplinary action. The on-going Enterprise Risk Management (ERM) identifies and assesses bribery and corruption risk on regular basis. Relevant management actions to prevent detect or correct possible bribery and corruption will be implemented and monitored.