30th November 2022

To our stakeholders:

I am pleased to confirm that Eldoret Water and Sanitation Company Limited (ELDOWAS) reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

In this year’s annual Communication on Progress (COP) we describe our actions to continually improve the integration of the Global Compact and its principles into our Strategic Plan, culture and daily operations. They form part of our key performance indicators (KPIs) as we seek to contribute to the realization of the SDG6 on water and sanitation for all prioritizing the needs of women and girls. Over the last year also, we have brought on board more women employees in areas of engineering, plumbing, biochemistry, biology and customer service. This is because the role of women in the realization of SDG6 is critical. Further we have focused on climate action SD613 as part of enhancing quality and quantity of our water resources thus assure the availability of potable water in a sustainable manner. We also commit to sharing this information with our stakeholders using our primary channels of communication. Stakeholders, internal and external are very important in our water and sanitation mandate. Customer service is also important in creating sustainability of our Company.

Sincerely yours,

Peter Kibet Arap Biwott,
Managing Director
ELDOWAS

1. The Company provides PPEs for staff, proper office space and furniture, outsourced cleaning services which is monitored by the HR office, OSHA Regulations in
place.

2. Gender Mainstreaming committee in place, and also HR policy on workplace harassment is also in place to protect employees from workplace harassment
including verbal, sexual or psychological harassment.

3. The Company takes measures to eliminate ingredients, designs, defects or side-effects that could harm or threaten human life and health during manufacturing,
usage or disposal of products by being Compliant to safe disposal of treated effluent waste water back to the rivers according to World Health Organization
Standards.

4. The Company has also adhered to SDG 6 of providing Clean Water and Sanitation to the community at large.

5. The Company staff are unionisable and are well represented by Trade Union officials who take part in Collective Bargaining Agreements (CBA)/negotiations
affecting welfare of the staff eg salaries, medical insurance, staff welfare etc

The Company has installed Suggestion boxes, has a Toll free Number to report any grievances from its employees and Customers. ELDOWAS also creates awareness amongst its employees by ensuring capacity building of the employees through trainings on human rights

ELDOWAS Human resource(HR) policy is in place to support Human Rights

ELDOWAS monitors and evaluates its performance in the area of Human Rights by having regular meetings with unionisable staff to monitor and evaluate performance in the areas of human rights.

The Company does Investigations on a regular basis through the human resources department and reports relevant cases related to violation of Human Rights with the office of the Managing director.

1. ELDOWAS does not participate in any form of forced or bonded labour. The Company always advertises for job opportunities and does not discriminate on either
gender and PWDs, all recruitments follow the HR due process, HR policy.

2. The Company adheres to Labour laws by ensuring minimum wage standards are adhered to, workplace conditions conform to applicable OSHA standards.

3. The Company complies to Employment Act by ensuring that the employees wages, leave and rest, health and Safety are governed.

4. The Company ensures that employment-related decisions are based on relevant and objective criteria- The Company adheres to Regulator conditions of staff per
connection, The board of directors are involved in recruitment of senior staff.

5. The Company adheres to laws and regulations on Occupational Safety and Health Administration (OSHA) Act by ensuring that employees work in a safe and
healthful environment by setting and enforcing standards and by providing training, outreach and support.

ELDOWAS creates awareness of its employees by ensuring employee training on labour rights and policies

ELDOWAS has given the Human Resources department the responsibility to ensure implementation of the HR Policies and procedures supporting the labour principles

ELDOWAS Participation in Collective bargaining agreements with labour unions to ensure implementation of the employee labour rights

ELDOWAS is able to measure the outcome of labour rights by having quarterly performance appraisals of its employees, and performance contracts for its senior management employees. It is only when employees feel valued that they use their skills and experience to the fullest to contribute to the growth of the Company.
Increased revenues and growth of ELDOWAS is a measure of a satisfied workforce

When there is a good relationship between employer and employees it leads to a higher motivation and employee engagement, hence more effort into their work. This translates to satisfied customers and more revenue.

1. ELDOWAS protects the environment by having regular repairs and maintenance of its works in its establishments eg. Disludging of waste water treatment plants,
flushing of the water pipelines, regular servicing of pumps in water and waste water plants, Compliance to safe disposal of treated effluent waste water back to the
river according to World Health Organization Standards.

2. ELDOWAS Health and Safety Committee was created to address emergencies that may affect the environment and development of policies and procedures to
guide the process.

3. ELDOWAS issues PPEs to all its employees to ensure safe handling and storage of chemical and other dangerous substances do not harm its staff and also
ensures safe storage of chemicals in a safe controlled place.

5. ELDOWAS also supports Climate Action marathon in ELDORET town. These activities will complement and scale up other activities being undertaken by the
county governments and other public agencies.

The Company has created awareness of the Conservation team by subjecting them to training on environmental protection and development of environmentally friendly technologies to conserve the environment.

ELDOWAS has protected its water catchment areas by planting trees during the rainy season. This has been scaled up by a partnership with The Nature
Conservancy in a project dubbed “Eldoret Iten Water Fund” to help conserve indigenous and natural forests and improving plantation forest management by restoring the ecological balance by harnessing, conserving, and rehabilitating degraded natural resources such as soil, vegetative cover, and water. Also, as part of SDG13, on climate action, ELDOWAS holds tree planting and growing activities and sensitizes clients on the need to conserve the environment through climate action conference held annually every April.

ELDOWAS is able to measure the outcomes of the conservation and protection of the environment i.e planting of trees along the Water catchment areas..This can be measured by increased volumes of water in the dams,hence increased revenues as many customers will be connected.

1.The Company always ensures to mention “anti-corruption” and/or “ethical behavior” in contracts especially with suppliers- Clear Clause on the contracts for integrity
and Anti-Corruption

2.ELDOWAS ensures its Standard Operating procedures (SOP’s) support the Company’s anti-corruption commitment.

3.ELDOWAS initiated a Campaign dubbed “Linda Maji Mtaani” meaning protect our water in town which is a call to action to reduce non-revenue water due to both
commercial and physical losses. On physical losses, the campaign aims at sensitizing the residents to report any cases of water infrastructure vandalism that led to
water losses. On commercial losses the campaign has assisted in encouraging whistleblowing on customers who steal water through illegal connections. It has also
enabled the company to stop bribery in the course of water supply.

4.Support from the MDs Office in carrying Anti-Corruption Activities by ensuring the Integrity and Anti-Corruption Committee members receive trainings to build their
capacity.

ELDOWAS has put up a number of measures to help fight Corruption by setting up The Ethics and Integrity committee to assess the risk of corruption in the
Company.

The Company has effected this process by having regular updating of Risk registers, Corruption boxes in place for reporting of corruption cases, suggestion boxes
and disclaimer notices.

ELDOWAS is able to measure the outcome of this by the number of cases reported through the corruption boxes.

How active the corruption boxes are is an indicator of measurement of outcomes.

Another measure is on the reduction of Non Revenue Water (NRW) meaning water theft and vandalism is significantly reduced and also a measure that the strategy on Linda Maji initiatives is effective as it sensitises and encourages whistleblowing on customers who steal water through illegal connections.