September 1, 2022

To our stakeholders:

I am pleased to confirm that Dante International SA on behalf of eMAG reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to share this information with our stakeholders using our primary channels of communication.

Sincerely yours,

Tudor Manea,
CEO eMAG

The eMAG Human Rights Statement stipulates the commitment to comply with applicable laws and to respecting internationally recognized human
rights in our operations and throughout the supply chain.

The eMAG Human Rights Statement is publicly available:
https://teams.emag.ro/2021/11/03/declaratia-privind-drepturile-omului/

Furthermore, the eMAG Code of Business Ethics and Conduct stipulates the principles to establish and sustain fair employment and non-discrimination.

The Speak up policy is a tool that enables employees and other stakeholders to confidentially report misconduct or breaches directly via their line managers, HR or Ethics & Compliance department. .

In compliance with Speak up Policy, a report has to be issued for each incident or breach.

Our policies respect the rights of employees, ensuring fair payment, health and safety at work, career development and non-discrimination. Please refer to our Sustainability Report, chapter 7 for more information.

All our employees do OHS trainings on a regular basis. These trainings differ depending on the work performed.
Our Employee Training Procedure stipulates the process of those trainings and how often they have to be renewed.
Moreover, to make our OHS system work eventually, we apply 3 measures: Prevention, Protection, Evaluation and take steps to implement them throughout our operations.
For more information, please refer to the eMAG Sustainability Report, chapter 7 and Annex 2.

The Employee Net Promoter Score (eNPS) is a questionnaire sent to all active employees who have been with the company for at least one month, and
it measures the level of their commitment in relation to different areas of company activity. The aim of eNPS is to improve work experience. The process
is anonymous and organized twice a year, and the questionnaire is adjusted and improved based on peer reviews. More information can be found in eMAG's Sustainability Report: https://about.emag.ro/en/sustainability/

Our efforts are guided by the goal of decarbonizing economic activities, and the tools we developed to achieve this ambitious goal are an extension of our core
principles: technology and entrepreneurship.

Our approach to tackling climate change is a broad one, based on best practices from the sectors in which group companies operate.
We understand that we need to act urgently, and action does not stop at our door, but needs to be passed on and continued beyond eMAG’s operations: among our suppliers, partners, and even competitors. Global warming does not stop at country borders, and it affects ecosystems and populations in all regions of the world.
Therefore, the success of our business is closely linked to the ability to adapt to these global challenges and, moreover, to ensure that future generations have access to a life in harmony with nature.

We are constantly implementing solutions and finding new ways to cut carbon emissions in our operations, such as energy efficiency in buildings, self-generated energy (PV panels), parcel lockers and e-mobility to reduce emissions from last-mile delivery, reduction of packaging quantity, order consolidation and digitalized solutions, such as electronic invoices, returns and warranties.
Moreover, we are aiming at offering our customers circular services and products with a lower environmental impact such as resealed, refurbished or repaired products. Please see chapters 4 and 5 of our Sustainability Report to read more about the mentioned measures to lower our environmental impact: https://about.emag.ro/en/sustainability/

Another important project is "Angajament pentru Mediu" (Environmental Pledge). Together with our partners, Foundation Conservation Carpathia and Green Group, we launched this first endeavour that brings together Romania's business environment, from large enterprises to SMEs, to fight against climate change and actively contribute to the achievement of the objectives set by the Paris Agreement. More information on how the Pledge works can be found on a dedicated website: https://www.angajamentpentrumediu.ro/en/

The operational carbon footprint is audited at Naspers Group level, with limited assurance. Moreover, we comply with ISO 9001 and 14001 and our Romanian logistic centers are certified with BREEAM, the international standard for sustainable buildings, rated with "Excellent" mark.
On the other hand, we want to help our region to prosper and preserve its biodiversity, today and in the future. Therefore, we partnered with Foundation Conservation Carpathia and Green Group to help protect the old forests in the Fagaras Mountains in Romania that are endangered by unauthorized deforestation. Further details can be found in our Sustainability Report, chapter 3: https://about.emag.ro/en/sustainability/

The eMAG Anti-Bribery and Anti-Corruption Policy stipulates conduct concerning anti-corruption, anti-bribery, conflicts of interest and integrity in all our business relations.

The Speak up Policy is the tool to report incidents and misconduct in all its forms.