30.03.2022

To our stakeholders:

I am pleased to confirm that Crawford & Company (Norway) AS reaffirms its support of the Ten Principles of the United Nations.

Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.
In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to sharing this information with our stakeholders using our primary channels of communication.

Sincerely yours,

Andiara Nordang Fleischer
Nordic Regional Director

Crawford & Company has built a family of companies based on core values of honesty, integrity and quality. Now more than ever, each of us must act in accordance with the highest personal and professional standards.

Our Mission, Vision and Values are clear and guide our relationships with our valued stakeholders including our
clients, shareholders and each other. We must comply with not only the letter, but also the spirit of the principles within the Code. Doing so is central to conducting ourselves with honesty, integrity and quality.

• Ensure workers are provided safe, suitable and sanitary work facilities
• Protect workers from workplace harassment, including physical, verbal, sexual or psychological harassment,
abuse or threats. We offer all employees yearly mandatory training courses with focus on the above.
• Alert line for anonymous warning of any harassment, or similar incidents at work
• Take measures to eliminate ingredients, designs, defects or side-effects that could harm or threaten human life
and health during manufacturing, usage or disposal of products
- Workers' council.

- Our company performs Pulse Survey questionnaire to all employees twice per year to ensure honest and direct feedback on the work environment. This includes an evaluation of the company’s’ performance and how the company complies with the core values and vision of Crawford.
- 24/7 alert line available for employees
- Mandatory appraisals each quarter for all employees.
- Management evaluates topics raised in Workers Council.

It is the policy of the Company to meet its commitment by ensuring, so far as is reasonably practicable, that employees are able to execute their work without unacceptable risk to their safety or health and that our clients, customers, agents, contractors, members of the public and others who may be affected by our business activities are treated in the same manner

- Alert line for anonymous warning of any harassment, or similar incidents at work
- Protect workers from workplace harassment, including physical, verbal, sexual or psychological harassment, abuse or threats. We offer all employees yearly mandatory training courses with focus on the above.

Periodic review of results by senior management
Workers' Council
Evaluation of incidents through our Alert Line
Mandatory reporting of any breach of Company Policies

We have a social responsibility to do all that we can to eliminate or minimise the impact of our business on the environment. Our clients also demand that we are environmentally responsible just as we now require this from those vendors from whom we procure goods and services.

Avoid environmental damage via regular maintenance of production processes and environmental protection system (air pollution control, waste, water treatment systems, etc.)
• Ensure emergency procedures to prevent and address accidents affecting the environment and human health
• Paperless organization, full digitalization of all incoming mail and documents. Digital system for safely sending documents where possible in order to reduce printing and the use of paper, as well as keeping in line with GDPR.
• Plan to downsize parking spaces offered to employees, in order to secure sustainable transport alternatives to the workplace.
• Measures taken to minimize food waste in working place.
• Plan to continue keeping traveling for work at a minimum, using digital tools whenever possible.
Implementation of Hybrid Workplace when suitable, reducing amount of office space needed and also reducing traveling to/from the workplace.
• Safe deposit of all electronic waste
• Recycling of all computers

Periodic review of results by senior management, such as number of outgoing mail, printed paper etc

Crawford prohibits bribery or facilitation payments in any form by or to any member of the Crawford Group, any officer or employee of the Crawford Group, or any associate of the Crawford Group, i.e. any person or firm employed by or acting on its behalf (including as an agent, adviser or consultant)

• Yearly mandatory anti-corruption training
• Assess the risk of corruption when doing business
• Sanction list screening of all vendors and customers, including all payments made.
• Ensure that internal procedures support the company’s anti-corruption commitment

Internal audits to ensure consistency with anti-corruption commitment, including periodic review by senior management