Statement of support from the Chairman
To our Stakeholders,

With great pride I am pleased to continuously follow-up, develop
and support the ten principles of the United Nations Global
Compact, in the areas of Human Rights, Labor, Environment and
Anti-Corruption.
We announce our commitment to enhance oursocial
responsibility, and nonstop dedication to support nonprofit
organizations and individuals that aspire economic and social
and health as well as promoting credible solutions. Our efforts
include contribution of food, monetary support, and the time and
experience of our personnel to help those in need.
In this annual Communication on Progress, we outline our
actions to constantly improve the integration of the Global
Compact and its principles into our business strategy, culture
and daily operations. We also commit to share this information
with our stakeholders using our primary channels of
communication.
Sincerely Yours,
Ibrahim Naouri

HumanRights
Principle 1:
Business should support and respect the protection of internationally proclaimed
human rights.
At Naouri Group, we believe in constantly improving our services to enhance the
efficiency of our work, and as a result we gain success. Naouri Group employs
an approach that advocates human rights best practices to ensure contentment
and satisfaction for all.
2021 has been a challenging year for the world, for that Naouri Group took
measurements to insure the safety and health for all employees. By giving
employees the opportunity to work from home, and including a full pay so the
employees can support their families at the times of the pandemic.
For we believe that our employees are our most valuable assets,as we consider
the health of our employees as one of our top priorities.
Covid-19 testing was done for many team members at their offices to insure a
safe environment for working while at the offices; sanitation is done daily at all
the facilities in the group’s offices.
Management insures that no employee with a positive COVID – 19 test or any
employee having symptoms, or have contacted someone with symptoms comes
to the offices. But gives them a sick leave, or the option to work from home until
they are healthy and well.
Also, all of our employees are fully medically covered as part of the group’s
Medical Insurance Plan. Our Medical Insurance program covers: Health
Insurance, Life Time Insurance and Cancer Insurance.
Furthermore, NG business premises are equipped with state-of the art
ventilation and lighting system, ensuring compliance with all health and safety
measures and in accordance with international standards.
Not to mention adequate furnishings and equipment that suit our staff, to ensure
physical comfort at all times and working postures; these include but not limited
to sufficient desk space, comfortable chairs, reduced glare and LCD screens,
offices with sunlight, etc. We also send frequent circulars to introduce different
soft exercises, to be done frequently throughout the working day

NG does not excuse any type of discrimination among its staff members, as all
employees have equal rights and work in accordance with the group’s policies.
We evaluate our employees based only on their performance
Likewise, we provide clear, written recruitment procedures and policies that ensure
fairness to all our employees, and believe all applicants deserve equal
opportunities, bearing in mind that NG’s recruitment policy is not based on religion,
sex, age, or color, etc. We also have written procedures and requirements for
promotions that ensure fairness to all our employees.
The Group invests in its employees as it provides different types of training
(Behavioral as well as Technical Trainings) on continuous basis which include:
soft skills training, time management training, negotiation skills training, excellent
customer service training, report writing skills, six sigma training, and training
about ethics at work place.
And to avoid any direct contact and gatherings, all trainings and meetings were
done online using Zoom & Microsoft Meetings.
We also support and encourage new ideas by initiating the “Initiative Award” and
“Extra Mile Award” to encourage our employees to be innovative and express their
ideas with no restrictions. This right is guaranteed to the employees throughout
our internal system and is clearly stated in the company policy.
NG has defined respecting human rights in written policies such as the Code of
Conduct.Our staff members work according to a specific job description that suits
their qualifications.
We also strive to protect our employees’ rights by providing them with all the
means to secure good living conditions, as well as proper accommodation for
numerous staff members including international employees, and those who
cannot afford to live in proper housing conditions, nor food or clothing. Needless
to say, NG provides attractive salaries and an attractive salary raising system to
its employees to secure a decent life.
NG always seeks opportunities for its staff to interact with one another through a
committee know by the name of “Social Family Committee”, who are responsible
for updating employees and staff members of safety procedures in the current
situation of the pandemic.

Principle 2:
Make sure that they are not complicit in Human rights abuses.
Naouri Group of Companies is committed to boost awareness of human rights
throughout the group, and extend our capacity to handle human rights issues.
Naturally we never accommodate human rights violations in any form within our
culture nor policies.
Naouri Group seeks to avoid complicity in human rights abuses by its suppliers
and business partners, by taking human rights standards into account and
conducting an assessment of its supply chain to identify which suppliers
encompass the greatest risk of human right abuses. Hence before signing an
agreement of collaboration with any company, Naouri Group conducts analysis
of the company’s background, financial situations and worldwide reputation. We
also ask for references to make sure the supplier is not involved in any kind of
human right complicity. Moreover, any contract or agreement shall be approved
by our group’s Legal Department to confirm that all clauses are accepted and
safe.
Our group’s commitment to human rights application is governed by
conducting thorough training and awareness sessions for relevant
management and general staff, these sessions are held on regular basis with
employees to emphasize acknowledgment on methods of unfair employment
practices. Additionally, all employees are required to sign a Code of Ethics
document, commencing the first day of employment. This code of ethics is part
of our internal system and any noncompliance is dealt with in a strict manner as
per our Regulation of disciplinary penalties provided by Naouri Group’s internal
system.
Naouri Group is offering its employees and Clients regular exposure to up- todate information about the social and environment impact of our company by
using social media networks, our monthly newsletter, and publishes in
Jordanian Newspapers and Magazines

Principle3:
Business should uphold the freedom of association and the effective recognition
of the right to collective bargaining.
Increasing the effectiveness of collective bargaining among our employees and
partners is always our focal point of concern; we’re always keen to increase the
specified budget for training and awareness sessions for our employees inside
the group. This in turn, ensured that all employees are given equal opportunities
to improve themselves through a set of internal and external as well as
behavioral and technical training courses, which are chosen upon their needs. In
addition to our self-learning business courses, which give our employees the
chance to improve their skills, and bridge the gap between their current
knowledge and job requirements giving them the chance to evaluate their
learning outcomes by conducting an exam for each course.
Naouri Group encourages its employees to improve themselves by all means,
in other words we financially support our employees by offering our new “Loan
for Employees” with no interest, to support them to improve their educational
level. In addition to occasional financial support in Eid Fiter, Eid Adha, and
Christmas.
We make sure that there’s effective communication between all our
employees and their supervisors by providing communication channels, such
as: daily and weekly meetings, open discussions, brainstorming sessions,
and most importantly but not limited to an annual meeting for each company
in the group with our group Chairman, to discuss their accomplishments and
assist in making the annual plan and target, this is done through the “NG
Excellence Award”. This is considered to be an annual competition to
encourage the managers and supervisors of each company to enhance their
performance and involve the staff in the day to day activities in order to come
up with the best outcome from all other companies within the group.
Moreover Naouri group provides employees with appropriate facilities to
develop effective collective bargaining; such as a meeting room in each floor, an
online HR system that facilitates the communications between employees and
their mangers, the HR and most importantly with the top management. Through
this system our employees can do self-appraisal, can suggest ideas, express
themselves, and perform any other inquiry.
As part of our HR procedures, we ensure that managers do not interfere with
the activities of their employees while they are carrying out any of their
functions; as our employees are never asked to perform any task or project, if
it was not part of the employee job description, unless he/she is willing to so
by his/her choice and without any intimidation.
Our HR department is implementing a semiannual and an annual
evaluating system, not only for employees but also for managers. The
system uses specific KPI’s to ensure transparency, equality and
professionalism in the evaluating process.

“NG employees and workers have the right to join any unions of their choice for
the benefit of their economic and social interests”
We respect our employees’ labor and human rights while improving their
working conditions as they move forward in their respective careers. Our
employees are free to join any union of their choice in accordance with national
low, and without any intimation as it’s clearly stated in our internal system,
adding that there is no statement in our internal systemthat forbids or limits our
employees to join any union of their preference.
Our employment procedures only depends on clear job requirements and never
on the employee background, adding fair procedure for appraisals and
promotions, in which all employees are only judged based on their
achievements, improvement and clear key performance indicators. This is done
for the purposes of ensuring high motivation, as well as achieve high employee
retention.
In our Group we communicate clear job descriptions and employee
performance expectations, making sure that all employees understand their
job duties and the measures used to evaluate their performance.
We raise awareness of the importance of labor rights in any organization
through informing the local community, media and public authorities of our
company’s endorsement of the UN Global Compact including the fundamental
workers’ rights, through our newsletters, e-mails and training courses.
As part of our recruitment procedures, our HR department hold a three to four
months orientation training course for new employees, raising awareness about
Naouri Group’s policies, code of ethics, how to deal with difficult colleagues at
work, improve their stress and anger management and time management
skills, how to be an effective team worker and how to build positive attitude in
workplace.

The Elimination of all forms of forced and compulsory labor.
Naouri Group believes that every employee has the free will to sustain or quit
his/her Job, regardless of their position or reason for quitting. The Group is also
committed to clarify job requirements and duties to every employee, through
orientation and knowledge awareness of internal system policies.
At Naouri Group we conduct nonstop Awareness sessions to make sure that
all our employees have a full understanding of the definition of forced labor and
to clarify the voluntary nature of our employment, and that any employee is
free to quit his job at any time and without any conditions. As part of our
internal system, the procedure for quitting the job is clearly mentioned, and we
ensure that our employees fully understand the procedure prior to
employment, by conducting HR orientation program to all employees. Those
include discussing our internal system’s statements, explaining the nature of
our service, in addition to providing the employee with clear job description at
the date of employment.
For employees who are employed using contracts, it’s worth mentioning that all
contracts are written in our native language using simple terms that could be
easily understood by every employee. Moreover, our HR team always ensures
that the employee completely understands each term of the contract, through
offering help in explaining any point, at any time.
Moreover, our employees are given sufficient time to read the contract before
signing it. It’s worth mentioning that our contracts also include full description
of overtime working hours, the method of payment and the amount employees
get for each extra working hour. Also, any employee who has to work overtime
to finish a certain task should send a written email or letter to the HR
department to make sure that he/she is working based on his/her free will and
is not forced in any way by his/her supervisor or Manager.
We make sure that we have fully satisfied employees with their working
environment and fully satisfied with our services.
We’re keen to increase our employees’ awareness and knowledge
throughout our daily “Smile” dialog which addresses notorious, educational,
health and cultural topics, International days (i.e. Vitamin D World Day) in
addition to public holidays.
Our employees are never asked to work extra hours that extend their
assigned working hours, as no employee however in the case of an
emergency or temporary work load, the employees are requested to work
overtime for which have an overtime payment method.
In 2021, as well as the years before, Naouri Group gives the necessary
leaves for free, for any employee perusing a higher education that requires
classes during work hours.
No children or underage employees are allowed to work in the Group. And all
regulations are adhering to the Jordanian Labor law.

Principle 7:
Business should support a precautionary approach to environmental challenge.
Environmental Policy

Naouri Group believes that businesses are responsible for achieving good
environmental practice and operating in a sustainable manner.
We are therefore committed of reducing our environmental impact and continually
improving our environmental performance as an integral and fundamental part of our
business strategy and operating methods.
It is our priority to encourage our customers, suppliers and all business associates to
do the same.
Our policy:

• Commit to comply with applicable national and international safety and
pollution prevention laws and regulations regarding air, water, and
environment in general; and any other requirements to which we subscribe.
• Consider environmental aspects in all investment and procurement decisions.
• Minimizing vehicular emission of pollutants
• Promoting sound environmental policies and practices within the company
• Support innovation in environmental performance with involvement of our
employees.
• All business procedures guided by a sophisticated IT network are updated to
facilitate control and application of the legal, environmental and operational
requirements of each process.
• Re-using or recycling waste where appropriate and regulating the treatment
and disposal of residual waste.
• We are dedicated to environmental improvements that foster a sustainable
future and lead to social and economic improvements in the community we
do business.
• Our employees have the personal responsibility to follow the Health, Safety
and Environmental practices as established by NG.
• Provide awareness training and where required job specific training for
employees on environmental issues.
• Employees are required to execute their work in such a manner as to prevent
all circumstances that could lead to incidents that can cause personal injury,
illness or material damage.
• Our goal to be recognized as a Local/international leader in our pursuit and
attainment of excellence in Health, Safety and Environmental performance.
• Our sincere belief that accidents and incidents are preventable through
concerned, effective management of our people, and physical resources.
• We are continuously dedicated to the satisfaction of our clients who highly
value environmental protection. By preferring partners who can supply
innovative transport solutions we contribute to reducing the impact on the
environment.
• Update our Environmental Policy annually in consultation with staff,
associates and customers.

Principle 8:
Undertake initiative to promote greater environmental responsibility.
Naouri Group believes that every contribution to saving the environment
whether great or small is considered a step forward to make the world a
better place.
Naouri Group has participated in many environmental activities as per its
annual CSR Plan, we joined Kamal Gardens (a nonprofit organization to
support adults with special needs) again this year, 2021, in planting flowers and
small plant pots, which was generously given to each employee to enhance our
“Go Green” annual campaign.
Naouri group continues and re-enforces “I quit Smoking” campaign by
dedicating a full dialog from “Smile” about Smoking Damages and also by
sending emails to all employees that raise awareness about the bad effects of
smoking by Sharing true stories; success stories and true stories about people
whose life was destroyed by the smoking. And we also gave the chance to our
employees’ children to share their ideas about smoking by conducting a
painting competition, where they had the chance to describe their perception
of smoking by paintings.
Naouri Group has a clear No-Smoking smoking policy in all our buildings
facilities, we already have a special area for smoking outside the buildings, and
communicating the danger of smoking and also negative smoking to
nonsmoking people.
Anti-smoking campaghn is strictly followed by Naouri Group employees
specially with the pandemic, as smoking not only effects the environment, but
also helps spread disease.
Note to mention, In 2017 Princess Ghida Talal, Chairman of the Board of
Trustees of the King Hussein Cancer Foundation, honored Naouri Group for its
anti- smoking efforts. During a special ceremony, the group was honored with the
“Smoke free zone certificate” for Naouri Group has fulfilled all requirements and
conditions in obtaining that certificate. Naouri Group is keen to provide a healthy
environment for all its employees andcustomers. And in 2021 we continue to
promote a healthy environment for all.
Smoke free Zone
And in continuation and keeping this initiative sustainable, an increase in
awareness programs and rewards has been conducted in 2021 resulting in more
than 15 smokers quitting smoking in the work environment

Principle 9:
Encourage the development and diffusion of environmentally friendly
technologies
Naouri Group realizes the significance of environmental impact on all our
operations, staff and companies, therefore we are moving in the direction of
achieving our objective, goals and target through using and promoting
innovative technologies to increase awareness of every person’s responsibility
towards the environment.
We aim at reducing fuel consumption to the minimum, through full
implementation of new designed programs to monitor fuel consumption by
using efficient fuel consumption cars and also by conducting a well- designed
geographical plan to use it in our collection department in order to reduce fuel
consumption.
We also closely monitor our transport trucks and implement continues maintenance
programs to insure the fuel consumption is used in the most efficient way possible.
Also, Tamara farms, one of the group companies continues to use
environment- friendly materials and technologies; such as: organic fertilizers
instead of non-organic fertilizers, and the dripping irrigation technologies in
watering crops to reduce water consumption.
This year, and in 2021, Tamara Farms decided to grow date palm shoots, and
promote these shoots for sale at a reasonable price to encourage their
plantation around Jordan.
Note to mention, Our shipping lines vessels are equipped with the classapproved computer- based cargo loading system to adjust the trim, draft and
hull strength, ensuring the ship's energy efficiency and safety at all times.
Shipboard data, such as oil consumption rate, voyage condition, tank condition
and loading condition and other data can be transferred through satellite
communications to the office for analysis on a daily basis.
Naouri group supports any activity that is held for the development of the
environment, as well as supporting any approach to take precautionary actions
to environmental challenges. As our policy states, we focused on
communicating three messages; Reduce, Reuse, and Recycle, by direct
internal emails to enhance environment awareness among our employees. By
switch off lights, save water, stick to smoking area, and reuse paper.
In 2016 started to install solar panels in our offices at Aqaba, and in 2017 the
solar panels went operational, covering approximately 75% of the electrical
needs on our Aqaba building, and today, and in 2018 it’s covering 100%.
And in 2021 we continue in conducting routine maintenance and development
for our solar panels, by using solar power in any new office or any new section
that we open in our group.
Solar Panels – NG Aqaba Building
And in continuation of our environmental policies, we have implemented solar
panels on our HQ offices in Amman and at our inland container terminal at
airport road in the past. Our energy saving in both sites is has reached more
than 100% in 2021.
Solar Panels NG – HQ – Amman
NG Solar Panels – Inland Container
Terminal Airport Road
We continuously make sure and encourage our employees to be part of our
commitment to the environment by enveloping guide lines for energy saving and
limiting the consumption of paper to the minimum.
Full understanding and proper implementation of those guidelines is ensured by
conducting random checks on paper and energy consumption.
This year, and due to the pandemic, as well as decreasing paper consumption, we
encouraged our clients to use bank transfer applications and to not use paper
checks.
Moreover Our HR Division uses a strategy, where each team in the company has
a particular quantity of (papers, pen, and ink) kept at minimum and the department
will have to regulate their needs to meet the supplied quantities, in order for
employees to monitor their paper usage, hence reducing waist to the minimum.
Adding that our HR Department depends on a electronically HR requests system
in which the employee can apply his/her vacationrequest, overtime report, etc. to
reduce our paper consumption as well as save time and effort.
We continue to develop and go fully online in the recruitment application process,
in which all the recruitment exams and application are conducted and preserved
online. We continue to reduce the usage of paper in this area 100%.
Also, to reduce consumption, and reduce disease transmission, one of our
companies went fully online in 2021!
We at Naouri Group attempt to develop projects to reduce (limit) water usage,
energy and paper consumption, in order to reduce costs and preserve the
environment and natural resources.
This year, Naouri Group decided to fight desertification by planting trees in
Rashidiyeh area, where employees planted trees alongside the area, and continue to
water them and plant more.
Our dedication to improve the environmental conversation efforts is still strong in
2021 as with our “Green Wheels” initiative; Separate bins for plastic, cans and paper
where put in place to ease the recycling process. Awareness campaigns targeted
towards the employees contributed in using these bins for recycling efforts.

Anti-Corruption
Principle 10:
Business should work against corruption in all its forms including extortion and
bribery.
As Part of our anticorruption policy
“It is the policy of Naouri Group of companies to conduct its operations
ethically and in compliance with the Jordanian and Iraqi law, including
prohibitions against bribery. “
Naouri group has stated a clear anticorruption policy for all our companies in
Jordan and Iraq and this policy clearly states that any job to be handled by the
group should be incompliance with the Jordanian and Iraqi law.
Adding that Naouri Group requires that all Intermediaries doing business with
us comply with this policy by conducting business for us or on our behalf in
full compliance with all applicable anti-corruption laws.
We are proud that we are one of the fist companies in Jordan granted to be part
of in The Golden List of the customs; a program which works hand in hand with
various governmental institutions to discover and prevent any corruption or
fraudulence. The Golden List includes a secure list in the supply chain, and all
the needed precautions to fight corruption and bribery. Not to mention, a new
company from Naouri Group has joined the Golden List program in 2018,
Jadara Shipping and Forwarding.
Our HR department follows certain hiring procedures to ensure hiring
candidates with positive attitudes that compliance with our anti – corruption
standards.
Our Quality Assurance department continuously performs Audits on all group
departments to guarantee the full implementation of our quality standards and
procedures, ensuring in depth investigates of any suspicious activities in
cooperation with our legal department. Moreover our financial internal auditing
department, throughout a regular checks on all group financial records are fully
committed to ensure the reliability of all records, and the reporting of all
suspicious activities to the top management.
We plan to increase the awareness on corruption in all its types by adding more
to our anti-corruption policy in our new employee guidelines