Dear Mr. Secretary-General,
I am pleased to confirm that Tourism Promotion Services (Pakistan) Limited supports the ten principles of the UN Global Compact with respect to human rights, labour, environment, and anti-corruption. With this commitment, we express our intent to advance these principles within our sphere of influence, and will make a clear statement of this commitment to our stakeholders and the general public.
We also pledge to take part in the activities of the UN Global Compact where appropriate and feasible – through, for instance, participation in Country/Local Networks; involvement in specialized initiatives and work streams; engagement in partnership projects; and reviewing and providing commentary to participating companies on their Communications on Progress.
We assure our continued involvement/ cooperation, we regret our absence from filing of COP for the previous years after registration.

Sincerely yours,

Aziz Boolani
Chief Executive Officer

The company supports human rights of its employees as well as stakeholders linked to its value chain.
• HSE department in place to provide healthy environment to employees, customers, and business partners.
• OHSAS 18001 certified to ensure safe systems of work and safety of employees
• ISO 22000, ISO 9001, and ISO 14001 certifications in the organization
• Integrated Management system in place in bigger units to ensure effective management and control.
• Effective human resource policies to protect human rights
• There is a zero tolerance for any human right abuses in the Company.
• Company has effective human resource policies in place to protect human rights of its employees.

The policies to protect associates as well as stakeholders are in place.
To mitigate risks, ISO standards are in place.
In case of any violation, that's recorded for corrective action and for future prevention

1. To provide Safe and healthy working environment, Strong reporting mechanism and to promote Strong community linkage and participation
2. Strong human resource department
3. Compliance with local laws and regulations where the company units operate

1.Full Compliance with applicable labour laws
2. Policies in compliance with local laws and ILO conventions in place
3. Collective Bargaining Agents are free to hold meetings in their respective units.
4. Management facilitate Collective Bargaining Agents to hold these meetings and provide them enabling environment to interact with associates.
5. Serena Hotels strongly believes it has the responsibility to engage in employment practice that meets the highest legal and ethical standards.
6. Company’s Recruitment & Selection Policy is designed and executed to ensure eliminations of all kinds of Force and Compulsory Labour.
7. It further encourages its vendors who provide allied services to have a complete compliance with laws to discourage Force and Compulsory Labour
8.Company comply with all relevant and applicable labour laws related to Child Labour. Furthermore, the Company will not employ any person less than 18 years of age or deemed by law to be a child in any capacity in any hotel under its control.
9.As a good Corporate Organization, the Company is committed to the principles of protecting children from child labour exploitation
10. Serena Hotels recognizes that to stay at the forefront of the ever-evolving world, it is critical to open the doors of opportunity for all. Talent is not defined by an individual’s race or religion, colour or sex, age or national origin, and Company is committed to identify and recruit the best talented Associates.
11.Company is committed to provide equal opportunity of employment and to the implementation of positive procedures designed to ensure the prevention of any discriminatory practices, either intentional or inadvertent, with respect to race, colour, religion, national or ethnic origin, disability, veteran status, age or sex.

Company comply with all relevant and applicable labour laws related to Child Labour.
Company has effective human resource policies in place to protect human rights of its employees.

1. Annual internal & third party Audits
2. Enhanced Productivity & Morale of Associates
3. Diversity at Workplace
4. Improved Company’s image and reputation
5. Helped to make sure Company have educated and capable workforce for the long-term
6. Free from Child Labour
7. Full Compliance with applicable labour laws
8. Peaceful Working Environment
9. Respect at Workplace

ISO 14001 certified
Working towards ISO 50001
Promote environment through local community
Conduct and participate in environment related and plantations drives
Celebrate the international days i.e. World Earth Day, International Day of Earth Hour, International Forest Day, World Water Day, World Environment Day and observe Earth Hour.

Working towards ISO 50001
The policies&, SOPs, are in place
Through carbon emissions calculations
By calculating energy cuts

Company is very sensitive towards environment, have implemented ISO 14001
Create awareness among employees and community about environment
Promote healthy and clean environment, promote responsible tourism
Take initiatives to ensure environment protection in the areas we operate.
Initiatives taken during the reporting period:
1. Material Flow Cost Accounting Project was completed for Islamabad Serena Hotel with NPO and APO. Serena in collaboration with NPO (National Productivity Organization) and APO developed a demo case study on Material Flow Cost Accounting through an expert from APO Mr. Alex YAP.
The MFCA Conference was held on September 5, 2019.
2. Islamabad Serena Hotel has applied for ISO 50001 Energy Management System project sponsored by UNIDO to implement ISO 50001 in the Hotel. The project was started in 2019 and will be finished by 2021.
3. Air Emissions tests of Generators/Chillers and Boilers were carried out in 2019 and emissions were in the limits of EPA.
4. Shopping Bags are eliminated from the operations.
5. Indoor Air Monitoring is carried out in the Hotel to ensure the quality of the air.
6. 10 % decrease in the paper consumption
7. 8% decrease in the organic waste.
8. Carbon emissions calculations

 Company has very strong Code of Conduct against all forms of Corruption including Extortion and Bribery.

Company has zero tolerance against illegal gratification in any manner or form & Associates involved in such activities shall be liable to disciplinary action.

1.Strong Core Value System
2.Strong Image in the Community
3. Honest Work Force