Being one of Pakistan’s leading businesses also brings with it, the added responsibility of meeting societal expectations. Hence at Mobilink, we do not only strive to be the best telecommunication provider in the country, but also endeavor to contribute to the overall development of a robust and progressive ecosystem in telecommunication services.

Mobilink focuses itself on creating a positive change in the communities that are directly part of this ecosystem and our social investments are as critical to us as our business investments. Corporate citizenship at Mobilink is built around the pledge to bridge the digital divide as a result of geographical distances, social inhibitions, cultural obstructions and economic marginalization. Our corporate citizenship ethos believes in empowering the youth of today so that they can become the engaged and successful entrepreneurs of tomorrow. Accordingly we proactively offer superior and affordable connectivity services to the young and eager in order for them to access and benefit from the information and communications technology. Mobilink continues to provide and improve ICT education at deserving educational institutions. We plan to enhance the entrepreneurial ecosystem by investing directly in digital startups and mobile based-businesses. In line with VimpelCom’s ‘Make Your Mark Program’, Mobilink is committed to reaching out to budding entrepreneurs across the country with the aim to empower them and to enable them to take control of their future. Our programs will work simultaneously with women and men, and with students and entrepreneurs across urban and rural Pakistan.

The Mobilink Foundation, since its inception in 2007, has been the flag carrier of all social investments the company has made in the fields of education, health, environment and humanitarian assistance. The Foundation also comprises our torchbearers; Mobilink’s employee volunteers, who are determined to go above and beyond the call of duty in ensuring that they continue to make a better every day for all its communities.

2014 was a remarkable year for corporate responsibility at Mobilink and witnessed several achievements and accomplishments. Earlier durimg the year, Mobilink Foundation became the country’s first and only business operated NGO to receive a grant award for its SMS based Literacy Program from a European donor agency. Mobilink Foundation was also the recipient of the Ethical Corporation Award 2014 which was jointly shared by Mobilink and VimpleCom. We were invited by the Director General of the United Nations Educational, Scientific and Cultural Organization (UNESCO) to speak at the Global Education Forum where Mobilink showcased its mLiteracy program in front of an audience comprising of international dignitaries, Nobel laureates and educational experts.

Mobilink commits itself to being the leader in Corporate Responsibility initiatives and focuses its efforts on developing an internal culture which encourages ownership, transparency, accountability and ethics in our business practices.Being a part of the United Nations Global Compact (UNGC) has helped Mobilink in aligning our CR focus with UNGC’s initiative in order to adopt sustainable and socially responsible policies, and to report on their implementation.

We hope to continue our unremitting support to the marginalized and destitute to alleviate socio- economic deprivation. We believe that sustainable growth is the key to a healthier, better educated and prosperous society.

Human Rights
• Mobilink is committed to equal opportunity for all its employees and hires without any discrimination based on race, color, sex, nationality, ancestry, religion or disability. All Mobilink premises adhere to globally recognized covenants of equal opportunities at work place
• Mobilink is committed to protecting and securing the organization’s most valuable asset (employees) by utilizing a proactive approach. To accomplish this task, the Security Department promotes a safe and secure environment by installing world class security equipment and procedures nationwide
• Mobilink does not allow, engage or support any practice that can be deemed discriminatory or preferential in nature. The company doesn’t engage in or support activities that would interfere with an employee’s right to exercise and observe tenets or practices, or to meet needs relating to race, caste, nationality, gender, religion, disability or political affiliation
• The company does not allow behavior at work place that is discriminative or harassing in nature. Gestures, language and physical contact that are sexually coercive, threatening, abusive or exploitive are prohibited and can result in termination
• All allegations of discrimination or harassment are brought immediately to the attention of Management and are investigated immediately.

Gender Diversity

Male Female
2012 87.5 % 12.5 %
2013 87.2% 12.8%
2014 85.1% 14.9%

New Hires
Male Female
2013 90% 10%
2014 83.2% 16.8%

Labour

• Mobilink doesn’t employ anyone under the age of 18. All employees whether directly or indirectly employed must bear National Identity Cards. Mobilink ensure the same compliance in its entire supply chain.
• There is no forced labor or compulsion in any work stream in Mobilink. All employees are chosen strictly on merit and can leave on personal discretion. The work philosophy encourages employees that are happy and satisfied with their work environment and conditions
• Mobilink is in compliance with all labor laws related to minimum wage regulations

Outcomes
• Mobilink for the past 3 years boasts a single digit turnover rate.
• Proactive employee engagement and career progression plan has progressively improved the results of employee satisfaction surveys.

ENVIRONMENT
Environment at Mobilink is mandated as one of the core ingredients of Corporate Responsibility. As a responsible corporate citizen, Mobilink has launched a number of projects focused on stimulating environmental awareness, preserving nature and assuring sustainable development. The leadership believes that the well-being of our communities and planet is imperative for the long term viability of our business.
Mobilink has adopted a three pronged approach, in pursuit of environmental sustainability and conservation;
1) Reduction of business carbon footprint by implementing environmental management system in office environment
2) Recycling and reusing redundant organic and inorganic waste materials
3)Introduction of alternative energy solutions and championing the adoption of eco-friendly practices within the organization
Across all commercial and non-commercial value chains that comprise mobilink, environmental impact is very carefully monitored. Benchmarks, as defined by Environmental Management Sysem (EMS), are strictly followed including energy consumption, water usage and waste generation. Mobilink's oranizational ethics and practices are entered on the respect for environment and are circumspect of the value of resources for the future generations.
During the year 2014 Mobilink became Pakistan's first and only operator to have been awarded with WWF's prestigious 'Green Office' awards. the award was given for successful implementation of Environmental Management System (EMS) in waves building (Regional office, Central)
Mobilink's corporate responsibility and the HSE's team's efforts have helped to reduce the consumption of water and electricity and the production of solid waste. The facility's carbon blueprint was assessed to have been reduced by 35%, and its solid waste production decreased by 50%. Certification of Mobilink's Lahore facility was a result of a comprehensive audit conducted on 24th December, 2013 by WWF. Mobilink HQ in Islamabad has also been certified where the auditors noticed a remarkable reduction in carbon footprint.

Actions
• Office buildings are designed to fully utilize daylight
• High power generators are not used after working hours
• Equipment put on IDLE mode when not in use, where applicable
• Regular volunteer led cleaning activities are conducted at the coastal lines and mountain eco systems, in the vicinity of Mobilink’s operations to help preserve the environment
• Face-to-face meetings are replaced with conference calls, where possible
• A paperless environment is advocated and practiced as much as possible
• Energy use for the whole company is monitored regularly and any increase investigated to ensure that there are no leakages or wasteful use of energy
• Office waste paper including scrap paper, boxes, wires and wooden boxes are recycled on a regular basis
• Billboard skins are recycled to manufacture school bags for underprivileged children
• Network equipment is reused where possible and obsolete equipment is disposed of in an environmentally friendly manner

2014 2013
Number of BTS with hybrid diesel technology 5700 2522
Number of BTS which use power saving technology 8942 2873
Total energy used by motor vehicles owned and leased 5,951,782 22,660,335

Policies in Place
• Anti-Bribery & Corruption (ABC) Policy
The Board approved and stipulated Anti-Bribery & Corruption (ABC) Policy outlines policies and procedures to support this commitment and ensures compliance with applicable anti-bribery and corruption laws in jurisdictions and in light of all applicable statutes. The ABC Policy sets forth minimum standards and is not intended to be a substitute for the substantive legal requirements of the applicable anti-bribery and corruption laws.

Mobilink does not tolerate any form of bribery or corruption. Any breach of the policy is regarded as a serious matter by the Company and is likely to result in disciplinary action. The on-going Enterprise Risk Management (ERM) identifies and assesses bribery and corruption risk on regular basis. Relevant management actions to prevent detect or correct possible bribery and corruption will be implemented and monitored.